Kierstin Vera
San Antonio,TX
Summary
Professional and enthusiastic Server with over nine years of experience serving food and drinks in busy restaurants and banquets. Adept at delivering first class service to patrons to ensure ultimate customer satisfaction. Highly dedicated to identifying customer needs and delivering effective solutions to all situations. Extremely customer-focused, and a high-energy individual, with the ability to multitask and work well under pressure. Excellent time management skills combined with a superior knowledge of the customer service industry. Committed to utilizing my skills to further the mission of a company.
Overview
15
15
years of professional experience
Work History
Server
Neiman Marcus
San Antonio, TX
10.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Dasher at DoorDash
DoorDash
San Antonio
06.2021 - 01.2023
- Maintain a good image
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Ensured proper handling of food items throughout the entire delivery process.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
Server/Service Expo at Chuy's
Chuy's
San Antonio
06.2014 - 07.2022
- Recorded food and drink orders and served customer requests to the standards required
- Helped with preparation, set-up and service for catering events
- Skillfully promoted drink specials and maintained full product knowledge of the menu
- Worked as a team member with other restaurant professionals to ensure satisfied customers
- Helped managers train incoming staff.
Customer Service Advocate at Kohl's Customer Service Operations Center
Kohl's
San Antonio
08.2013 - 02.2014
- Acknowledge and resolve customer complaints while maintaining an empathetic and professional attitude
- Managed customer service calls effectively and efficiently in a complex, and fast paced manner
- Processed online orders, credit card applications, and other requests
- Engaged in active listening with callers.
Customer Service Representative at West/Citibank
West/Citibank
San Antonio
12.2011 - 03.2012
- Processed credit card applications
- Accurately documented customers personal information
- Made recommendations to better suit clients needs
- Conveyed brand information to customers and respond to questions/inquiries that arise.
Directory Assistance Operator at KGB
KGB
San Antonio
11.2009 - 12.2010
- Answered a constant flow of customer calls with up to 1000 call in queue
- Defused customer situations calmly and courteously
- Researched business and residential listings.
Education
Medical Billing and Coding Program -
Alamo Colleges
07.2021
High School Diploma -
Earl Warren High School/ River City Academy
05.2008
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Microsoft Office
- Excellent Customer Service Skills
- Communication Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Effective Customer Upselling
- Relationship Management
- Point of Sale (POS) System Operations
- Cash Handling
References
- Carl Pierro (210)464-4015
- Andrew Mota, Chuy's, (210)771-5135
- Toby Paul, Chuy's, (210)373-7231
Affiliations
- Member, Small Business Association (2023 - present)
Timeline
Server
Neiman Marcus
10.2022 - Current
Dasher at DoorDash
DoorDash
06.2021 - 01.2023
Server/Service Expo at Chuy's
Chuy's
06.2014 - 07.2022
Customer Service Advocate at Kohl's Customer Service Operations Center
Kohl's
08.2013 - 02.2014
Customer Service Representative at West/Citibank
West/Citibank
12.2011 - 03.2012
Directory Assistance Operator at KGB
KGB
11.2009 - 12.2010
Medical Billing and Coding Program -
Alamo Colleges
High School Diploma -
Earl Warren High School/ River City Academy
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