Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
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Kierstin Vera

Kierstin Vera

San Antonio,TX

Summary

Experienced Server with nine years in fast-paced restaurant and banquet settings. Skilled in delivering top-notch service to ensure customer satisfaction, adept at addressing customer needs effectively. Customer-focused, high-energy, and capable of multitasking under pressure. Excellent time management skills and deep understanding of the customer service industry. Committed to contributing to organizational success.

Overview

16
16
years of professional experience

Work History

Server

Neiman Marcus
10.2021 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Facilitated onboarding process for new servers.
  • Ensured accurate and timely handling of customer requests.
  • Maintained promptness and courtesy in delivering food orders.
  • Maintained high standards of cleanliness and organization in dining room.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Dasher at DoorDash

DoorDash
12.2020 - 09.2021
  • Maintain a good image
  • Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
  • Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
  • Ensured proper handling of food items throughout the entire delivery process.
  • Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
  • Delivered food orders to customers in a timely manner according to Dasher app instructions.

Server/Service Expo at Chuy's

Chuy's
06.2014 - 07.2021
  • Ensured compliance with standards while processing food and drink orders.
  • Helped with preparation, set-up and service for catering events
  • Promoted drink specials to enhance customer engagement.
  • Worked as a team member with other restaurant professionals to ensure satisfied customers
  • Facilitated training sessions for newly hired personnel.

Customer Service Advocate at Kohl's Customer Service Operations Center

Kohl's
08.2013 - 02.2014
  • Acknowledge and resolve customer complaints while maintaining an empathetic and professional attitude
  • Managed customer service calls effectively and efficiently in a complex, and fast paced manner
  • Processed online orders, credit card applications, and other requests
  • Engaged in active listening with callers.

Customer Service Representative at West/Citibank

West/Citibank
12.2011 - 03.2012
  • Processed credit card applications
  • Accurately documented customers personal information
  • Made recommendations to better suit clients needs
  • Conveyed brand information to customers and respond to questions/inquiries that arise.

Directory Assistance Operator at KGB

KGB
11.2009 - 12.2010
  • Answered a constant flow of customer calls with up to 1000 call in queue
  • Defused customer situations calmly and courteously
  • Researched business and residential listings.

Education

Medical Billing and Coding Program -

Alamo Colleges
San Antonio, TX
05.2021

High School Diploma -

Earl Warren High School/ River City Academy
San Antonio, TX
05.2009

Skills

  • Ability to Work Under Pressure
  • Effective Time Management
  • Microsoft Office
  • Excellent Customer Service Skills
  • Communication Skills
  • Friendly and Outgoing Attitude
  • Multitasking Skills
  • Effective Customer Upselling
  • Point of Sale (POS) System Operations
  • Cash Handling

References

  • Carl Pierro (210)464-4015
  • Andrew Mota, Chuy's, (210)771-5135
  • Bill Moran (210)296-8867

Affiliations

  • Member, Small Business Association (2024 - present)

Timeline

Server

Neiman Marcus
10.2021 - Current

Dasher at DoorDash

DoorDash
12.2020 - 09.2021

Server/Service Expo at Chuy's

Chuy's
06.2014 - 07.2021

Customer Service Advocate at Kohl's Customer Service Operations Center

Kohl's
08.2013 - 02.2014

Customer Service Representative at West/Citibank

West/Citibank
12.2011 - 03.2012

Directory Assistance Operator at KGB

KGB
11.2009 - 12.2010

Medical Billing and Coding Program -

Alamo Colleges

High School Diploma -

Earl Warren High School/ River City Academy

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