Summary
Overview
Work History
Education
Skills
Timeline
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Kierston Meadows

Kierston Meadows

Spartanburg,SC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Account Representative

Sitel
Duncan, SC
02.2022 - 03.2024
  • Answered customer inquiries through phone, email, and chat.
  • Provided customers with product and service information.
  • Resolved customer complaints in a timely manner.
  • Processed orders, returns, exchanges, and refunds efficiently.
  • Assisted customers with payment issues and billing inquiries.
  • Maintained daily records of customer interactions and transactions.
  • Ensured all queries were addressed promptly and accurately.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service tracking.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Warehouse Packer

Syncreon
Greer, SC
07.2020 - 02.2022
  • Assembled and packed orders according to customer specifications.
  • Verified accuracy of items picked against packing list.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Collected empty pallets for reuse or disposal in accordance with company policy.
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Weighed packages prior to shipping to ensure compliance with weight regulations.
  • Reported any damages or discrepancies observed during operations to supervisor.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.

Crew Member

Burger King
Spartanburg, SC
06.2019 - 06.2020
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Education

High School Diploma -

Dorman High School
Roebuck, SC
05-2020

Skills

  • Billing Error Resolution
  • Calm Demeanor
  • Online Chat And Email
  • Customer Correspondence
  • Customer Consulting
  • Customer Support Plan Development
  • Refunds And Exchanges
  • Order Fulfillment
  • Customer Retention
  • Information Verification
  • Customer Assistance
  • Inquiry Tracking
  • Strong work ethic and integrity
  • Labeling And Boxing
  • Rigid Packaging
  • Box Assembly
  • Shipment Packing
  • Package Labeling
  • Load Dispatching
  • Lifting And Sorting
  • Sorting And Labeling
  • Pick-List Processing
  • Machinery Control

Timeline

Customer Service Account Representative

Sitel
02.2022 - 03.2024

Warehouse Packer

Syncreon
07.2020 - 02.2022

Crew Member

Burger King
06.2019 - 06.2020

High School Diploma -

Dorman High School

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Kierston Meadows