Open To Work
Kierston Pierrotti
Livingston,Louisiana
Work Preference
Summary
Motivated professional with a strong background in customer service and cash management. Successfully communicates with clients regarding payment options and resolves issues promptly, ensuring a positive customer experience. Demonstrates an ability to manage high-volume transactions while maintaining attention to detail and accuracy in financial records.
Overview
3
3
years of professional experience
Work History
Collections Clerk
Office of Public Defenders
Baton Rouge, Louisiana
03.2026 - Current
- Managed high-volume call lists to contact debtors and secure payments efficiently.
- Reviewed overdue accounts and scheduled follow-up contacts to facilitate timely payments.
- Communicated with clients about outstanding balances and available payment options.
- Processed incoming payments for legal services and court fees, maintaining accurate financial records.
- Prepared and sent demand letters and necessary correspondence to clients.
- Assisted in reconciling discrepancies in financial records, enhancing overall accuracy.
- Initiated contact through phone calls, letters, and emails.
Head Cashier
Stine Home & Yard
11.2024 - 03.2026
- Supervised cashier team to maintain operational efficiency and deliver high-quality customer service.
- Processed high-volume transactions and phone calls accurately and swiftly to support customer needs.
- Provided excellent customer service at checkout, addressing and resolving issues promptly.
- Trained new employees on POS systems and company policies, improving team readiness and service quality.
- Executed opening and closing duties, including cash counting and till balancing.
- Managed communications with banks and companies, facilitating customer inquiries effectively.
- Delivered professional assistance over the phone, supplying accurate information to customers.
Cashier
Carter's Supermarket
10.2023 - 04.2024
- Delivered friendly, efficient customer service and promoted loyalty programs to increase customer engagement.
- Processed purchases quickly and accurately to enhance customer satisfaction.
- Resolved customer inquiries and complaints promptly to uphold service quality.
- Assisted customers with product inquiries and guided them in-store to enhance shopping experience.
- Maintained checkout area cleanliness and organization to promote efficiency.
- Trained new team members on cash register operations and customer service protocols for improved service delivery.
- Answered customer inquiries about store policies and procedures over the phone effectively.
Education
High School Diploma -
Doyle High School
Livingston, LA05-2025
Skills
- Payment processing proficiency
- Cash handling and POS systems
- Customer service
- Client relations management
- Attention to detail
- Financial recordkeeping practices
- Accounting systems knowledge
- High-volume communication
- Complex problem-solving skills
- Organization and time management
- Team support and collaboration
- Effective communication techniques
- Leadership abilities
- Customer research analysis
Timeline
Collections Clerk
Office of Public Defenders
03.2026 - Current
Head Cashier
Stine Home & Yard
11.2024 - 03.2026
Cashier
Carter's Supermarket
10.2023 - 04.2024
High School Diploma -
Doyle High School