Summary
Overview
Work History
Education
Skills
References
Timeline
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Kiesha Montoya

Kiesha Montoya

St Petersburg,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Server

Trips Diner
St Petersburg, FL
10.2020 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server and Hostess

Cody's Original Roadhouse Bay Pines
St. Petersburg, FL
11.2020 - 11.2022
  • Maintained records of transactions made during shift as required by law or company policy.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Verified reservations and wait times with customers.

Education

High School Diploma -

Lakeland High School
Lakeland
05-2005

Skills

  • Calm Demeanor
  • Order Accuracy
  • Menu Memorization
  • Exceptional customer service
  • Check payment processing
  • Strong Work Ethic
  • Service prioritization
  • Professional Appearance
  • Effective customer upselling
  • Positive and professional
  • Team member support

References

References available upon request.

Timeline

Server and Hostess

Cody's Original Roadhouse Bay Pines
11.2020 - 11.2022

Server

Trips Diner
10.2020 - Current

High School Diploma -

Lakeland High School

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Kiesha Montoya