Krysteena Kittler
Searcy,AR
Summary
With five years of experience as a Co-Manager at Sonic Drive In and my current studies at ASU Beebe,
I’ve honed my skills in multitasking, communication, and customer service. I was responsible for opening and closing the store, cash handling, and supervising a team—all of which have provided me with strong organizational and leadership capabilities. My experience in handling customer complaints and resolving issues addressing concerns efficiently and effectively.
Moreover, my adaptability and quick learning ability were critical as I traveled to different locations for training new employees. I am proficient in inventory management, running shift operations, and maintaining labor costs, which closely align with the multitasking and
I am committed to offering exceptional service with a respectful and responsible demeanor that aligns with Rock House’s standards. I look forward to bringing my strong work ethic, creativity, and attention to detail to your team.
success and welcome the opportunity to discuss how my background, skills, and certifications .
Overview
7
7
years of professional experience
Work History
Server
Rock House Restaurant
Searcy, Arkansas
08.2023 - Current
- Prepared drinks according to standard recipes.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Followed health safety guidelines when preparing and serving food products.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Medical Receptionist
All For Pets Vet Clinic
Cabot, Arkansas
09.2022 - 08.2023
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered phones promptly and directed calls appropriately.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Straightened up waiting room to maintain neat and organized space.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
Associate Manager
Sonic Drive Io
Cabot, Arkansas
10.2017 - 08.2022
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Conducted regular performance reviews with direct reports.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed financial data to identify trends and areas for improvement.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained accurate records of employee attendance and payroll information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed daily workflow of team members to meet organizational goals.
- Recruited and trained new employees to meet job requirements.
Education
GED -
Arkansas State University
Searcy, AR01-2027
Skills
- Price memorization
- Professional appearance
- Strong work ethic
- Customer service
- Service prioritization
- Tableside etiquette
- Sales techniques
- Order management
- Cash handling
- Bill computation
- Calm demeanor
- Deposit Handling
- Opening and Closing stores
- Coding and paying bills
- Professional demeanor
- Interpersonal skills
- Decision-making
- Records management
- Teamwork and collaboration
- Attention to detail
- Money handling
Timeline
Server
Rock House Restaurant
08.2023 - Current
Medical Receptionist
All For Pets Vet Clinic
09.2022 - 08.2023
Associate Manager
Sonic Drive Io
10.2017 - 08.2022
GED -
Arkansas State University