Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Kiet Nguyen

Braintree

Summary

Professional shopper with strong track record in providing exceptional customer service and efficient order fulfillment. Skilled in navigating and selecting high-quality products while adhering to client specifications. Valued team player who adapts seamlessly to changing demands and prioritizes achieving tangible results. Reliable and effective in ensuring timely and accurate deliveries, fostering customer satisfaction.

Overview

3
3
years of professional experience

Work History

Instacart Shopper

Instacart
07.2024 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Delivery Driver

DoorDash
02.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.

Cashier

Phu Cuong Market
01.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Manicurist and Pedicurist

Be U Nails and Spa
02.2022 - 04.2022
  • Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
  • Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
  • Improved appointment scheduling efficiency by implementing an online booking system.
  • Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.

Education

High School Diploma -

Boston International High School
Boston
06-2022

Skills

  • Mobile app proficiency
  • Positive attitude
  • Customer assistance
  • Gel application
  • Valid Driver's license
  • Patience and empathy
  • Product picking
  • Dependable and reliable
  • Efficient shopping
  • Safe driving
  • Customer service excellence
  • Clean driving record
  • GPS and route planning
  • Delivery management
  • Attention to detail
  • Decision-making
  • Shipping and packaging
  • Cargo handling

Languages

English
Limited Working
Vietnamese
Native or Bilingual

Timeline

Instacart Shopper

Instacart
07.2024 - Current

Delivery Driver

DoorDash
02.2023 - Current

Manicurist and Pedicurist

Be U Nails and Spa
02.2022 - 04.2022

Cashier

Phu Cuong Market
01.2022 - 05.2022

High School Diploma -

Boston International High School

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Kiet Nguyen