Kieu Giedrowicz
Boston,MA
Summary
I am a friendly, loyal and clearly dedicated individual who has the ambition to succeed in any given environment. Although I have extensive experience in the retail industry, I love to learn, and I am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Personable and dedicated Customer Service Representative with extensive experience in Salesman industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Viettel Post Office
Cantho, Vietnam
01.2016 - 01.2019
- Helped customers resolve problems regarding payments, claims, and shipments
- Received and prepared packages to send (weighing, labeling, packing)
- Checked shipment times and reported any shipping delays to customers
- Called delivery persons to arrange priority shipping times
- Counted money at the end of the day.
Customer Sales and Support
Mobifone
Cantho, Vietnam
01.2015 - 01.2016
- Sold phone service to customers
- Resolved issues for customers (billing, fees, service)
- Checked in customers at the reception desk, added customers to waiting list and assigned to salesperson
- Tabled at events to increase customer engagement and sales.
Furniture Salesperson
The Future 21st
Cantho, Vietnam
01.2014 - 01.2015
- Chatted with customers looking at the website to increase interest and sales
- Talked with walk-in customers, asked about needs and style, created custom orders.
Clothing Salesperson
Cantho Men's and Women's Apparel
Cantho, Vietnam
01.2012 - 01.2013
- Maintained store inventory and cleanliness
- Sold clothes, recommended products, ensured payment.
Education
Associate of Business Administration - Culture & Tourism
The Rector of Cantho College
Vietname06-2012
Some College (No Degree) - Current ABCD Steps Into Childcare
Urban College of Boston
Boston, MASome College (No Degree) - Leading Adult Education Program
BCNC
Boston, MASkills
- Customer Service
- Sales
- Office Computer Skills
- Cash Handling
- Teamwork
Computer skills - Microsoft Office, Microsoft Outlook, Word Excel, PowerPoint, and Internet Explorer Strong listening skills - capable of following directions and completing tasks assigned
Experience providing prompt and courteous customer service Hardworking, reliable, dependable, excellent work ethic Intelligent, organized, enjoy working with others in a team environment Understand the approach and structure of recreation for young children Help children reach developmental milestones
Languages
Vietnamese
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Customer Service Agent
Viettel Post Office
01.2016 - 01.2019
Customer Sales and Support
Mobifone
01.2015 - 01.2016
Furniture Salesperson
The Future 21st
01.2014 - 01.2015
Clothing Salesperson
Cantho Men's and Women's Apparel
01.2012 - 01.2013
Associate of Business Administration - Culture & Tourism
The Rector of Cantho College
Some College (No Degree) - Current ABCD Steps Into Childcare
Urban College of Boston
Some College (No Degree) - Leading Adult Education Program
BCNC
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