- Polite and professional demeanor when communicating with customers backed by years of customer service experience to advocate for the hospitality sector. Knowledge of business operations to convey a deep connection with customers to exceed company standards.
Hi, I’m
Kieusha Perry
Milwaukee,WI
Summary
Overview
10
years of professional experience
1
Certification
Work History
Mandel Group Property ManagementMilwaukee, WI
Concierge
12.2023 - Current
Job overview
- Providing excellent customer service to tenants as well as maintaining current knowledge of company assets
- Prioritizing the wellness of these tenants in manners such as; Backlogging incoming packages, Organizing their accommodations, and managing guests who are staying within the establishment
- Overall providing great hospitality as the first point of contact for guests
Server/BartenderMilwaukee, WI
Server/Bartender
06.2021 - Current
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Willow Bridge Property CompanyMilwaukee, WI
Marketing/Leasing/Concierge
11.2023 - 10.2024
Job overview
- Leasing Responsibilities:
- - Tenant Acquisition: Attract potential tenants
- - Property Tours: Conduct property viewings
- - Application Processing: Manage tenant applications and screenings
- - Lease Preparation: Draft and explain lease agreements
- - Negotiation: Negotiate lease terms
- - Market Research: Analyze rental market trends
- - Tenant Relations: Maintain positive tenant relationships
- - Move-In Coordination: Oversee smooth tenant onboarding
- - Property Inspections: Conduct regular property assessments
- Marketing Responsibilities:
- - Marketing Strategy: Develop and implement marketing plans
- - Advertising: Manage advertising across various platforms
- - Content Creation: Create marketing materials
- - Open Houses: Organize property showcases
- - Online Presence: Maintain website and social media
- - Lead Generation: Generate and manage leads
- - Brand Development: Promote the company's brand
- - Market Analysis: Monitor trends and adapt strategies
Bell TherapyMilwaukee, WI
STNA (Nurse Assistant)
01.2022 - 02.2023
Job overview
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allowing and encouraging residents to do as much of their own care as possible to aid on their health goals overall
Casablanca Promotions, WI
Host/server
03.2021 - 11.2022
Job overview
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Balanced cash drawers at the end of each shift.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
FedExCudahy, WI
Delivery Driver
12.2019 - 08.2021
Job overview
- Provided safe and efficient delivery of packages to customers as well as the package pick up
- Complying with government and company procedures when handling customer packages in an efficient and timely manner
LOFTMilwaukee, WI
Sales Associate
01.2018 - 07.2019
Job overview
- Providing excellent customer service to customers to best match their needs with the available inventory on hand
- Interpersonally communicating when interacting with customers to give the best experience provided thus maintaining a loyal clientele
Bari PizzeriaMilwaukee, WI
Manager
01.2015 - 12.2017
Job overview
- Overseeing all aspects of store operations to establish and enforce policies ranging from employee conduct to adhering to health standards therefore providing a great experience for customers and the employees on hand
Education
Wauwatosa West High School
Diploma
06.2018
University Overview
Skills
- Marketing
- Vendor interaction
- Social media networking
- Front desk support
- Entertainment assistance
- Sales
- Guest reservation management
- Telephone etiquette
- Dining reservations
- Decision-making
- Event planning
- Conflict resolution
- Exceptional communication
- Hospitality
- Upselling proficiency
- Multitasking and organization
- Property tour management
- Team supervision
- Tech-Savvy
- Outstanding customer service
- Hospitality service expertise
Certification
Leasing
- Certifications in CPR and AED
- First Aid/CPR
Marketing
Food safety
Timeline
Concierge
Mandel Group Property Management
12.2023 - Current
Marketing/Leasing/Concierge
Willow Bridge Property Company
11.2023 - 10.2024
STNA (Nurse Assistant)
Bell Therapy
01.2022 - 02.2023
Server/Bartender
Server/Bartender
06.2021 - Current
Host/server
Casablanca Promotions
03.2021 - 11.2022
Delivery Driver
FedEx
12.2019 - 08.2021
Sales Associate
LOFT
01.2018 - 07.2019
Manager
Bari Pizzeria
01.2015 - 12.2017
Wauwatosa West High School
Diploma
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