Lara Litton
Oklahoma City,OK
Summary
Dedicated team member with proven skills in customer service, problem-solving, and relationship building. Committed to enhancing guest experiences and fostering community engagement.
Overview
8
8
years of professional experience
Work History
Concierge
American Cancer Society Hope Lodge
Oklahoma City, OK
12.2022 - Current
- Manage guest check-ins and check-outs, ensuring smooth transitions for guests.
- Assistwith event planning and coordination, fostering community engagement among guests.
- Train new staff on operational procedures, promoting consistency in service and accuracy.
- Provide exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Work beside social workers & referring partners to provide guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Help run front desk operations including phone inquiries and guest requests
- Manage guest referrals, screening, and room allocation to maximize occupancy
- Resolve guest concerns and implement service recovery solutions
Customer Service Representative
State Beauty Supply
Ok
02.2021 - 11.2022
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Maintained knowledge of product offerings to provide informed recommendations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Created visually appealing displays to grab attention.
Intern
Contour Oklahoma
Oklahoma City, OK
08.2020 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Handled administrative tasks such as updating client profiles, processing payments, and managing inventory efficiently.
- Aided in the growth of the spa''s clientele base through exceptional customer service skills and product knowledge sharing.
- Handled social marketing including creating social media posts to trigger excitement from existing and future clientele.
Front of House Manager
Heifers and Hens Restaurant & Bakery
Oklahoma City, OK
02.2018 - 07.2020
- Supervised front of house operations to enhance guest satisfaction and streamline service delivery.
- Trained and mentored staff on customer service standards and restaurant protocols.
- Developed and implemented standard operating procedures for efficient service management.
- Coordinated scheduling and staffing to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed inventory control processes, ensuring availability of essential supplies for operations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Education
Esthetician License -
Central Oklahoma College
Oklahoma City, OK05-2022
High School Diploma -
Epic Charter Online School
Oklahoma City05-2020
High School Diploma -
Mount St Mary Catholic Highschool
05-2020
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
- Maintaining composure
- Administrative support
- Effective decision making
- Relationship building
- Marketing
- Accurate record keeping
- Attention to detail
Timeline
Concierge
American Cancer Society Hope Lodge
12.2022 - Current
Customer Service Representative
State Beauty Supply
02.2021 - 11.2022
Intern
Contour Oklahoma
08.2020 - 12.2021
Front of House Manager
Heifers and Hens Restaurant & Bakery
02.2018 - 07.2020
Esthetician License -
Central Oklahoma College
High School Diploma -
Epic Charter Online School
High School Diploma -
Mount St Mary Catholic Highschool