Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kieu Thu Tran

INDIANAPOLIS

Summary

Highly motivated and strategic customer service representative, strong ability to identify, analyze and solve problems. Performance-driven and results-oriented professional. Proven effectiveness in identifying inefficiencies and implementing corrective measures to improve workflow, reduce time and strengthen relationships. Highly trainable and continuously seeking new skills and opportunities to learn from others. Consistent, dependable and accurate in carrying out responsibilities successfully.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

38
38
years of professional experience

Work History

Case Investigator

E-Tech Medical Staffing
07.2022 - Current
  • Pull up Health report from lab, records from hospital, before calling patients to ensure that all clients needs, products education and answer all questions accurately.
  • Answer questions, and resolves issues with compassion, empathy and respect, including escalating to leadership as needed.
  • Documents, confirm all information twithcustomers for accuracy via appropriate systems and processes
  • Handles multiple functions and/or multiple products while maintaining and/or exceeding performance standards
  • Good listener, excellent in research using multiple monitors
  • Handle all in/outbound calls in timely manner
  • Oakland county Human Health and Communicable diseases services

Case Investigator

CDC Foundation
12.2021 - 07.2022
  • Called newly patients to interviewing, provide guidance, resource available, and answered questions of Medication that available, encourage patients to get vaccinate.
  • Called patients to follow up of their progress.
  • Provides resource to patients per case as needed
  • Skilled at asking questions, building trust with patient.
  • Maintain confidential documents and ensure that protected information is not shared.
  • Performs related clerical and records keeping duties.
  • Responsible for escalating all issues or complications to the appropriate point of contact be assigned by management.
  • Support Oakland Co. HD, MI – remote position
  • Communicable Disease department

Contact Tracer /211 Vaccination Agent in/outbound

CER support Indiana Health Department
03.2020 - 12.2021
  • Called of newly diagnosed patients and clearly communicate the reason for call; Collected and record all required information
  • Followed scripts to ensure all contacts understand the importance of following all regulations and guidelines.
  • Answer all questions regarding to COVID-19 and helped schedule patients for vaccination appointments.
  • Astho, HIPPA, Phi certified
  • CRM, GENESYS, ZOTEC and PANVIVA computer software
  • Demonstrated ability to work within a fast paced, high-volume environment.
  • Possess strong interpersonal and communication skills with a high attention to detail.
  • Skilled and experienced in a Health care or customer service environment.
  • Demonstrated ability to build rapport and handle difficult conversation with individuals over the phone.

Cosmetic Beauty Advisor

Macy’s Department Store
04.2019 - 06.2020
  • Proficient in point of sale and mobile point of sales systems including Search and Send, My Client and More @ Macy’s tablet app.
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Drive top line sales by consistently demonstrating exceptional Selling Skills
  • Acknowledged customers in a friendly and helpful manner upon their entry into the area
  • Determined customer needs based on personal features and other customer preference related factors.
  • Used My Client program to maintain customer profile and contact information to increase personal sales.
  • Attended product training classes and seminars
  • Team leader, training staff with new products
  • Participated in pre-selling and sales driving events to maximize sales
  • Communicated regularly with vendors, planners, distributors, and buyers regarding stock needs
  • Developed a repeat-business customer base in order to regularly communicate upcoming events

Customer Service Representative/Beauty Advisor

Beauty Brands
01.2011 - 01.2019
  • Research product offerings and competition to develop effective branding strategies.
  • Look at pricing options to optimize initial launch of new brands.
  • Increase client revenue an average of 38% through brand optimization and improvements
  • Educate clients and employees on products and brands
  • Provide excellent customer service and skin care treatment to clients
  • Responsible for training new hired.

Office Manager

Sachdev Clinical Pharmaceutical, Inc.
01.2008 - 01.2011
  • Responsible for day to day of operations
  • Managed ordered office supplies and oversaw inventory.
  • Processed all accounts receivable and payable.
  • Scheduled appointments and travel arrangements for executives

Associates Underwriter

Aetna Commercial Property & Property Insurance
01.1988 - 01.2008
  • Analyze, organize, and prioritize work, meeting multiple deadlines.
  • Works closely with agents, loss control, and other departments in the company as needed.
  • Rating, and identified pricing guidelines
  • Performs other duties as needed.

Education

Associate degree - Intro. to Business Major

Indiana Business College
01.1988

Skills

  • Strong client relations
  • Proficient problem-solving abilities
  • Proficient in managing priorities
  • Development and training facilitation
  • Product quality evaluation
  • Leadership and team engagement
  • Extensive sales background
  • Excel in fast-paced settings
  • Skilled in interpersonal communication

Accomplishments

with goals to finished 10 cases per days , my cases load was exceed 30 cases per days

Timeline

Case Investigator

E-Tech Medical Staffing
07.2022 - Current

Case Investigator

CDC Foundation
12.2021 - 07.2022

Contact Tracer /211 Vaccination Agent in/outbound

CER support Indiana Health Department
03.2020 - 12.2021

Cosmetic Beauty Advisor

Macy’s Department Store
04.2019 - 06.2020

Customer Service Representative/Beauty Advisor

Beauty Brands
01.2011 - 01.2019

Office Manager

Sachdev Clinical Pharmaceutical, Inc.
01.2008 - 01.2011

Associates Underwriter

Aetna Commercial Property & Property Insurance
01.1988 - 01.2008

Associate degree - Intro. to Business Major

Indiana Business College

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Kieu Thu Tran