Johnise Harrison
Upper Marlboro,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
Rockville, MD
07.2014 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Reviewed medical claims for accuracy and completeness, verifying patient eligibility and coding.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Night Auditor
Washington Plaza Hotel
Washington, DC
06.2010 - 11.2014
- Prepared detailed audit reports at the end of each shift.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Received payments from customers via cash or credit cards.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
Front Desk Agent
Westin Arlington Gateway
Arlington, VA
05.2007 - 04.2011
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Resolved customer complaints promptly and courteously.
- Kept accurate records of guest transactions.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Education
BBA - Business Administration And Management
University of Maryland - University College
Hyattsville, MD06-2020
Skills
- Complaint resolution
- Account updating
- Paperwork Processing
- Multitasking and Organization
- Balancing Transactions
- Night Audit Reports
- Occupancy Rates Analysis
- Quality assurance checks
- Insurance claims processing
- Records security practices
- Provider Relations
Timeline
Customer Service Representative
Kaiser Permanente
07.2014 - Current
Night Auditor
Washington Plaza Hotel
06.2010 - 11.2014
Front Desk Agent
Westin Arlington Gateway
05.2007 - 04.2011
BBA - Business Administration And Management
University of Maryland - University College