KIHARA HENESIS ECHALAR
Springfield,VA
Summary
Dynamic leader, skilled in relationship building with teams and guests, conflict resolution, ability to track metrics, coaching high performance teams and creating business strategies to improve the flow of business with 4 years of experience. Developed and executed training programs that improved my staff performance and customer satisfaction, aligning team efforts with organizational goals.
Overview
3
3
years of professional experience
Work History
Leader, Retail Cosmetics Manager
Macy’s Inc - Estée Lauder Companies (MAC)
Springfield, VA
08.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs and policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team morale and retention through recognition incentives and career development opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategic plans to achieve company objectives.
- Evaluated individual and team business performance to identify and implement targeted improvement strategies.
- Compiled monthly reports for senior management to highlight operational performance trends and insights.
Education
Associate of Science - Criminology & Criminal Justice
Northern Virginia Community College
Annandale, VAHigh School Diploma -
John R. Lewis High School
Springfield, VACore Skills
- Team leadership and development
- Power BI & metrics performance tracking
- Inventory/Shortage & Loss reduction.
- Organization and time management to excellence.
- Event planning and execution to success.
- Sales strategy and execution.
- Building client relationships & loyalty.
Languages
Spanish Native or Bilingual, English Native or Bilingual, French Limited Working
Knowledge/Training/Certifications
- CPR/AED
- MAC BMT
- Business systems/ Inventory & Scheduling System training. Macy’s Inc.
- Client retention/ Sales strategy & Business development training. MAC-Macys Inc.
- Hiring interviewing & team development training. MAC-Macys Inc.
- Work compliance/ Safety training & HR policy. Macy’s Inc.
Timeline
Leader, Retail Cosmetics Manager
Macy’s Inc - Estée Lauder Companies (MAC)
08.2023 - Current
Associate of Science - Criminology & Criminal Justice
Northern Virginia Community College
High School Diploma -
John R. Lewis High School