Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Sanchez

Yonkers,NY

Summary

Dynamic and results-oriented leader with extensive experience in retail management, sales coaching, and customer engagement. Proven ability to drive revenue growth, foster team collaboration, and exceed sales targets through strategic planning and innovative approaches. Adept at cultivating lasting client relationships and delivering exceptional customer service.

Overview

11
11
years of professional experience

Work History

Retail Cosmetics Sales Leader

Macy's
04.2024 - Current
  • Enhanced team performance through continuous training and workshops, boosting product knowledge and sales outcomes.
  • Negotiated contracts to secure favorable terms, benefiting both the company and clients.
  • Collaborated with marketing teams to design and execute targeted lead-generation campaigns.
  • Established partnerships with independent sales representatives and market-specific dealers.
  • Conducted regular team evaluations, implementing tailored coaching plans to address areas for improvement.
  • Cultivated a high-performance sales culture, fostering teamwork and shared success.
  • Delivered exceptional customer service by proactively addressing concerns and resolving issues.
  • Increased sales revenue through strategic planning and market trend analysis.
  • Consistently exceeded company-defined sales quotas by motivating and guiding the sales team.

Trend Beauty Counter Manager

Macy's
07.2014 - 04.2024
  • Promoted brand loyalty by creating personalized customer experiences.
  • Organized sale events and visually appealing product displays to drive foot traffic.
  • Achieved and surpassed sales goals through effective communication and product demonstrations.
  • Analyzed sales trends to make informed decisions on promotions and product offerings.
  • Utilized the MyClient system to track customer preferences and implement targeted marketing campaigns.
  • Enhanced customer satisfaction by providing tailored make-up tips and tutorials aligned with current trends.
  • Volunteered for additional shifts during peak periods, ensuring optimal coverage and customer support.

Education

Aesthetics

Lia Shorr Institute For Cosmetics Skincare
New York, NY
04-2008

Skills

  • Team Leadership & Management
  • Sales Coaching & Mentorship
  • Customer Retention & Loyalty
  • Strategic Sales Planning
  • Floor Operations Management
  • Upselling & Cross-Selling Strategies
  • Performance Evaluation & Development
  • Problem-Solving & Multitasking
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Retail Cosmetics Sales Leader

Macy's
04.2024 - Current

Trend Beauty Counter Manager

Macy's
07.2014 - 04.2024

Aesthetics

Lia Shorr Institute For Cosmetics Skincare

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