Kijjambu Timothy
Kampala,Uganda
Summary
Service-centric Restaurant Supervisor with seven years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Bukoto Heights Apartments
05.2021 - Current
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared and adhered to company procedures
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations, monitored food inventory to prevent waste
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Cost Controller
Marriott
03.2021 - 04.2022
- Maintained complete documentation and records of all restaurant purchasing activities.
- Checked restaurant items received against items ordered by verifying receipts.
- Helped plan food menu for Marriott employees
Restaurant Waiter
Marriott
03.2016 - 03.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Used cash registers and credit card machines to cash out customers.
- Assisted with banquet preparation for weddings and large functions.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Housekeeper
Marriott
03.2015 - 03.2016
- Maintained clean and comfortable environments in main buildings and bathrooms by mopping/vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted with luggage transport to and from guest rooms.
Education
Certificate of Industrial Training - Restaurant Management
Kabira Country Club
Kampala 08.2023
O-level Certificate -
Anwar Muslim Secondary School
Gayaza, Uganda2017
PLE -
Kasangati Education School
Kasangati, Uganda2013
Skills
- Service Quality Enhancements
- Health and Safety Standards
- Staff Management
- Sales Operations
Section name
I enjoy reading books, swimming, going for walks, watching football, cooking, and spending time with my brother and baby nephew.
Languages
Luganda
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Supervisor
Bukoto Heights Apartments
05.2021 - Current
Cost Controller
Marriott
03.2021 - 04.2022
Restaurant Waiter
Marriott
03.2016 - 03.2021
Housekeeper
Marriott
03.2015 - 03.2016
Certificate of Industrial Training - Restaurant Management
Kabira Country Club
O-level Certificate -
Anwar Muslim Secondary School
PLE -
Kasangati Education School
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