Kiki Graves
Dayton Ohio ,OH
Summary
Dynamic and detail-oriented professional with proven organizational skills and a strong ability to manage high-pressure situations. At Dinsmore & Shole, I ensured confidentiality while delivering exceptional customer service, enhancing client loyalty. Proficient in data entry and adept at handling sensitive information, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Client Service Rep
Dinsmore &Shole
Dayton Ohio
01.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Receptionist
Friend Freeze and Arnold
Dayton Ohio
05.2016 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Ras Law
Long Island City, NY
09.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
National City High School
San Diego, CAAssociate Of Applied Business - Business Management
Sinclair Community College
Dayton, OHSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Client Service Rep
Dinsmore &Shole
01.2025 - Current
Customer Service Representative
Ras Law
09.2020 - 01.2025
Receptionist
Friend Freeze and Arnold
05.2016 - 05.2020
High School Diploma -
National City High School
Associate Of Applied Business - Business Management
Sinclair Community College