Kila Boykin
Bonney Lake,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Charter Screener
Unifi Aviation LLC
Seattle, Washington
09.2026 - Current
- Verified boarding passes and identification to ensure compliance with TSA travel requirements, enhancing airport security.
- Inspected belongings for prohibited items using security screening procedures.
- Assisted with pat-downs and secondary screenings following airline security rules.
- Worked in controlled airport areas ensuring compliance with security regulations.
- Monitored safety incidents and documented findings for review, contributing to improved security oversight.
- Adhered to security procedures to maintain safety standards and regulatory compliance.
Janitorial Specialist
USPS
Seattle, Washington
01.2026 - 04.2026
- Sanitized restrooms, sinks, fixtures, and high-touch surfaces.
- Swept, mopped, and vacuumed floors throughout postal facilities.
- Cleaned USPS lobbies, offices, and mail processing areas.
- Removed trash from work areas to ensure cleanliness. and recycling containers from work areas.
- Restocked cleaning supplies and maintained janitorial equipment.
- Reported maintenance issues and safety hazards to supervisors.
- Followed USPS security and sanitation procedures during daily duties.
- Operated floor scrubber machines to clean carpets in large areas like lobbies or hallways.
- Cleaned windows and glass surfaces using appropriate cleaners and equipment.
Office Administrator
Auto - Chlor
03.2025 - 07.2025
- Managed office operations, ensuring efficient workflow and communication among departments.
- Developed and implemented administrative procedures to enhance operational efficiency.
- Coordinated meeting scheduling and logistics, enhancing time management across teams.
- Collaborated with branch and regional manager on office budget management, aligning resources with operational needs.
- Maintained accurate accounting and financial reporting practices
- Oversaw petty cash management and facilitated reimbursement procedures
- Performed daily bank deposits to maintain financial accuracy
SSDA
USPS
Mercer Island, Washington
06.2023 - 02.2025
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Organized and prioritized tasks to meet service goals efficiently.
- Submitted daily cash deposits to ensure financial accuracy
- participate in inventory counts for stamps and safe items
- Distributed incoming parcels to designated locations for efficient delivery
- Managed distribution of P.O. box mail to ensure timely delivery
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Administrator
ULC
11.2021 - 04.2023
- Managed shipping logistics using USPS and FedEx software to streamline order fulfillment.
- Managed customer return transactions efficiently
- Resolve issues with customer orders
- Restocked inventory to ensure continuous product availability and meet customer demands.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Collaborated with team members to efficiently complete shared tasks and enhance workflow.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Crafting online resources to improve customer experience
- Completed various additional office projects, including working with WordPress and other CMS platforms.
Sales Coordinator
Centra Foods
07.2021 - 10.2021
- Acted as the primary liaison to facilitate coordination between the sales and production teams and directly communicated with customers in a professional manner.
- Entered daily orders and tracked progress while confirming details with customers and coordinating effectively with the production team.
- Confirm order details to customers through our automated SAGE system.
- Set-up new customers in our system, including coordination of necessary documents internally and externally.
- Daily internal meetings with various departments to provide updates and instructions on orders.
- Managed basic accounting functions by entering payments and sending invoices to clients, ensuring timely financial transactions.
- Supported various sales projects, including trade show preparation, customer gifts, and database management to enhance overall sales efforts.
Receptionist/Admin
Graybar Electric
09.2018 - 04.2020
- Complete administrative tasks including, scanning/faxing orders and quotations, and providing
- Performed administrative and clerical activities, assisting in the resolution of local service issues to ensure efficient operations.
- Organized and filed documents systematically for easy access and retrieval, supporting effective information management. and mail, manage Company records
- Proof of delivery (Provided proof of delivery documentation to ensure accurate record-keeping.) as required
- Key and approve daily transactions including but not limited to returns to suppliers, returns from customers, miscellaneous billings and credits
- Participated in Quality Improvement Teams to reduce rework, streamline administrative functions, and enhance service delivery.
- Review and approve reports in accordance with Company instructions; suggest and implement appropriate corrective actions
- Conducted annual inventory and closing work.
- Other duties as assigned.
Corporate Receptionist
Northwest Center
10.2016 - 09.2018
- Providing 5-star customer service to visitors, employees, and contractors in person, on the phone, and in all electronic communications
- Answering incoming telephone calls and routing callers to the person who can best assist them
- Maintaining professionalism and composure when interacting with all callers
- Facilitated visitor compliance with Nondisclosure Agreement (NDA) by ensuring completion, signature, and understanding before granting access to campus.
- Assessed and coordinated additional support for sensitive inquiries in person or on the phone to enhance customer experience.
- Efficiently managed various responsibilities to ensure smooth operations in a fast-paced and busy work environment
- Engaged effectively with management, colleagues, employees, volunteers, and clients to foster a collaborative environment.
- Utilized MS Office software proficiently to complete tasks in MS Office
Travel Agent/Vacation Planner
Wyndham World Wide
11.2015 - 10.2016
- Booked car rentals, airfare, hotel reservations, cruises, and sightseeing tours tailored to the destination area for optimal travel experience.
- Recommended dining and attractions aligned with the owner's interests and budget to enhance overall vacation satisfaction.
- Utilized online calendaring software to coordinate vacation reservations for owners, ensuring seamless planning experience.
- Responded to customer inquiries via phone
Case Manager
The Salvation Army
10.2014 - 11.2015
- Delivered professional, confidential case management to clients, facilitating intake and referral processes to enhance service access
- Assessed client needs and connected them with essential community services, including long-term housing, education, vocational training, job search, and benefits
- Fostered positive program dynamics within the organization, promoting collaboration and client satisfaction
- Conduct outreach activities to engage community members
- Develop an individually tailored case plan for services and periodic reassessment of each client's situation and needs, focusing on areas in which needed services are not available through the general community.
Education
Associate of Applied Science - Administrative Office Management
Renton Technical College
Renton, WA06-2013
Skills
- Customer service
- Security compliance
- Record keeping
- Office administration
- Cash handling
- Conflict resolution
- Situational awareness
- Confidentiality
Certification
- Licensed Notary
- Licensed Security Professional
- SIDA badge holder
Timeline
Charter Screener
Unifi Aviation LLC
09.2026 - Current
Janitorial Specialist
USPS
01.2026 - 04.2026
Office Administrator
Auto - Chlor
03.2025 - 07.2025
SSDA
USPS
06.2023 - 02.2025
Administrator
ULC
11.2021 - 04.2023
Sales Coordinator
Centra Foods
07.2021 - 10.2021
Receptionist/Admin
Graybar Electric
09.2018 - 04.2020
Corporate Receptionist
Northwest Center
10.2016 - 09.2018
Travel Agent/Vacation Planner
Wyndham World Wide
11.2015 - 10.2016
Case Manager
The Salvation Army
10.2014 - 11.2015
Associate of Applied Science - Administrative Office Management
Renton Technical College