Kila Russell
McDonald,TN
Summary
Proactive Receptionist with a proven track record at Comprehensive Medical, enhancing customer satisfaction and retention by 20% through exceptional communication and problem-solving skills. Skilled in data entry and client relations, adept at managing high-volume calls with efficiency. Cultivates positive client relationships with a professional demeanor and excellent organizational abilities.
Overview
14
14
years of professional experience
Work History
Receptionist
Comprehensive Medical
08.2010 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Reduced incoming call response time by implementing an effective call routing system.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Chattanooga Central High School
Harrison, TN1991
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Scheduling
- Customer/Client relations
- Verbal and written communication
Timeline
Receptionist
Comprehensive Medical
08.2010 - 05.2024
High School Diploma -
Chattanooga Central High School
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