Kilee Cortez
McCausland,IA
Summary
Highly focused, dependable individual, who is driven by the want to help others. Skilled at problem-solving and conflict resolution, and proficient at building commendable teams.
Overview
6
6
years of professional experience
Work History
Client Experience Coordinator
Davey Tree Expert Co
Eldridge, Iowa
10.2020 - Current
- Generated relevant paperwork and payroll reports.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Managed daily schedules of arborist personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Consulted with management to resolve equipment performance and output quality problems.
Teller
First Central State Bank
Eldridge, IA
02.2019 - 10.2020
- Provides account services to customers by receiving deposits, loan payments, processing withdrawals and providing account maintenance.
- Assists customers with questions over the telephone, and refers customers to the proper service the bank provides.
- Records transactions by logging cashier's checks, gift cards, and currency transaction reports.
- Completes special requests by ordering checks, completing safe deposit features, printing statements, and making copies.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Researched and resolved customer issues on personal savings, checking and loan accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs.
Patient Care Technician
Genesis Health System
Davenport, IA
06.2018 - 02.2019
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented patient intake and dietary requirements and assisted with feeding.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Education
Associate of Arts -
Scott Community College
Bettendorf, IA07.2020
High School Diploma -
North Scott Senior High School
Eldridge, IA05.2017
Skills
- Leadership
- Active Listening
- Communication
- Problem Solving
- Interpersonal Skills
- Approachable
Affiliations
The Watchdog award was granted by First Central State Bank, for detecting a bleached ten-dollar bill, into a hundred dollar bill. It passed the pen test but was a proven counterfeit.
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Energizer Bunny Award was granted by NCOG Training Team at Davey Tree. "They keep going and going- workplaces need folks who are full of energy. Their drive is infectious. Such people help keep energy levels at work high."
Above and Beyond Award was anonymously awarded this from a colleague at Davey Tree for commendable work, and dedication to the welfare of our clients.
NCOG 2023 MEETING & NCOG 2024 MEETING
Recognized for the best customer service throughout the Chicago Region. The call rate scoring card meeting the required guidelines in 2024 being 99.9% which no other Client Experience Coordinator (CEC) has ever obtained.
Timeline
Client Experience Coordinator
Davey Tree Expert Co
10.2020 - Current
Teller
First Central State Bank
02.2019 - 10.2020
Patient Care Technician
Genesis Health System
06.2018 - 02.2019
Associate of Arts -
Scott Community College
High School Diploma -
North Scott Senior High School