Kilee Garden
Lancaster,PA
Summary
Dedicated and detail-oriented professional with a strong background in medical administration, customer service, and client relations. Proven ability to manage high-volume scheduling, navigate two different EMR systems and handle up to 90 inbound calls while maintaining exceptional care and professionalism. Proficient at multitasking in fast paces environments, ensuring regulatory compliance, and building positive relationships with colleagues and patients.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
May Grant OB/GYN
Lancaster, PA
12.2022 - 03.2025
- Managed Patient Scheduling, registration, and accurate data entry for a fast paced medical practice serving over 350 patients daily.
- updated and maintained comprehensive medical records utilizing EPIC EMR software.
- verified medical insurance coverages and strictly adhered to HIPAA compliance standards.
- processed up to 90 inbound calls per day, efficiently resolving patient inquires with professional phone etiquette.
- Greeted and directed patients upon arrival, delivering exceptional, empathetic patient care, and fostering a welcoming environment.
- Collaborated closely with colleagues and supervisors to ensure seamless daily operations.
Telemarketer
Aspen Home Improvements
Lancaster, PA
06.2020 - 04.2021
- Conducted outbound cold calling and managed internet leads to drive new sales and increase project volume.
- Maximized business opportunities by providing detailed information on home improvement projects and accurate project estimates to clients.
- Researched companies and lead generation organizations to build and maintain robust vendor client relationships.
- Represented the company at local expos and trade shows to generate active leads, increase brand awareness and drive sales
- Maintained positive, professional communication with clients, supervisors and internal members.
Skills
- EMR systems
- Customer Service
- Scheduling/Data Entry
- Multitasking
- Attention to Detail
- Positivity
- Problem Solving
- Teamwork
- Medical terminology
Timeline
Medical Receptionist
May Grant OB/GYN
12.2022 - 03.2025
Telemarketer
Aspen Home Improvements
06.2020 - 04.2021