Kiley Beaty
Aubrey,TX
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and specimen collection. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Texas Health Heart and vascular specialist
Denton, TX
04.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Worked with cross-functional teams to achieve goals.
Server/Waitress
Bebos Cafe
01.2016 - 12.2022
- Greeted customers, answered questions, and recommended specials to increase profits
- Operated POS terminals to input orders, split bills. and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items
- Served food and beverages to patrons and immediately remedied issues with orders
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Cleaned tables and chairs to prepare dining area for next customers
Server/Waitress
Raphael’s
01.2015 - 12.2016
- Presented menus to patrons, answered questions about offered items, and made suitable recommendations
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Provided exceptional service to high volume of daily customers
- Cleared table and bussed dishes to allow for quick setups
- Maintained accuracy while handling payments, giving change, and printing receipts for customers
Customer Service Representative
Citi Bank
01.2013 - 12.2014
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Maintained financial accounts by processing customer adjustments
- Opened new checking, savings, and lines of credit for customer accounts
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
Education
Certification - Medical Assistant
Lone Star Phlebotomy
Sherman, TX02.2023
Certification - EKG/Monitor Technician
Lone Star Phlebotomy
Sherman, TX12.2022
Certification - Phlebotomy Technician
Lone Star Phlebotomy
Sherman, TX11.2022
Skills
- Venipuncture
- Injections
- Medication Administration
- 12-Lead EKG
- Lab Safety
- Wound Dressing
- Eye/Ear/Wound Irrigation
- Basic Rhythm Interpretation
- Specimen Transport
- Charting/Data Entry
- Biohazard/Waste Disposal
- Patient Vital Signs
- Quality Control
- BLS w/ AED
- PPE Use
- Patient Education
Timeline
Medical Assistant
Texas Health Heart and vascular specialist
04.2023 - Current
Server/Waitress
Bebos Cafe
01.2016 - 12.2022
Server/Waitress
Raphael’s
01.2015 - 12.2016
Customer Service Representative
Citi Bank
01.2013 - 12.2014
Certification - Medical Assistant
Lone Star Phlebotomy
Certification - EKG/Monitor Technician
Lone Star Phlebotomy
Certification - Phlebotomy Technician
Lone Star Phlebotomy
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