KILEY BOYD
BJC Hospital
Saint Louis,MO
2027
years of professional experience
Ambitious with a keen eye for detail and exceptional observational skills, thriving in dynamic environments that demand multitasking and adaptability. Recognized for an outgoing and enthusiastic demeanor, fostering positive interactions both independently and within team settings. Proven track record in customer service, demonstrating loyalty, honesty, and responsibility across various roles. Eager to leverage these strengths to contribute effectively as a valuable asset!
Work History
Lab Associate
- Handle and process biological samples.
- Meticulously label, organize, and distribute specimens to the correct departments and store them properly.
- Routine maintenance schedules for all laboratory instruments, reducing downtime due to malfunctions or calibration issues.
Server
- Managed multiple tables simultaneously while maintaining composure under pressure.
- Upsold menu items, enhancing guest dining experience and increasing overall sales revenue.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
- Trained in FOH as lead barista and BOH as cook & expo.
- Prepared house-made syrups weekly or as needed.
- Trained new baristas on beverage prep and equipment handling.
- Corrected coffee grind size and water temperature daily.
- Kept store clean and stocked.
Fraud Monitoring Specialist
2 Years- Handled customer requests received via phone for Id watchdog identity theft protection and credit monitoring service.
- Researched customer requests for disputed items, fraudulent, and outdated information.
- Analyzed transaction trends to identify potential risks and mitigate fraud exposure effectively.
- Collaborated with cross-functional teams to develop and implement monitoring protocols.
- Developed customized monitoring strategies for clients, ensuring tailored solutions to meet specific needs.
Education
High School Diploma
Skills
Customer Service via phone and in-person
Cash Management
Computer (CRM) (Salesforce) (Toast POS)
Problem Solving
Organization
Conflict Resolution
Attention to detail
Team player
Friendly and outgoing
Timeline
Fraud Monitoring Specialist
Equifax
01.2022 - 01.2024Read More
Lab Associate
BJC Hospital
2026 - CurrentRead More
Server
Spaghetti Factory
2025 - 2026Read More
Barista
Kaldi's Coffee
2024 - 2026Read More
Sumner High School
High School Diploma
Read More