Kiley Curtis
Summary
Personable and dedicated customer service representative with extensive experience in industry. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
CM Heating
Everett, Washington
03.2026 - Current
- Assisted customers with inquiries about heating system services and products.
- Processed service requests and scheduled appointments for technicians.
- Resolved customer complaints effectively and professionally, ensuring satisfaction.
Dance Instructor
Writhe Dance
Everett, Washington
07.2020 - Current
- Facilitated a safe and comfortable environment for students to explore dance and creativity
Server & Bartender
Centennial Bar and Grill
Arlington, Washington
11.2025 - 03.2026
- Delivered exceptional customer service, improving guest satisfaction.
Server
Scuttlebutt Brewing
Everett, Washington
12.2017 - 11.2025
- Served food and drinks to guests with a focus on quality service.
- Delivered exceptional customer service in fast-paced brewery, enhancing guest experience
- Maintained cleanliness and organized dining areas to ensure a welcoming atmosphere
Barista
The Loft Coffee Bar
Everett, Washington
02.2024 - 02.2025
- Prepared coffee beverages according to customer specifications and Tullys standards.
- Maintained cleanliness of work area and equipment for optimal operation.
- Assisted customers with menu selections and provided product recommendations.
Patient Service Representative II
The Everett Clinic
Everet, Washington
02.2021 - 08.2022
- Scheduled appointments and facilitated communication between health care providers and patients to ensure timely access to care
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Handled patient inquiries and resolved issues effectively and promptly.
Medical Receptionist II
Skagit Valley Hospital
Everett, Washington
08.2016 - 08.2017
- Greet patients at the front desk as well as over the phone to schedule appointments, refill medications, and process insurance information
Barista
Tullys
Everett, Washington
03.2016 - 08.2016
- Prepared custom drinks and food orders efficiently in high-volume setting
Barista
Starbucks
Marysville, Washington
03.2014 - 09.2014
- Craft custom beverages for guests, ensuring quality and speed of service
Starbucks barista, cashier, customer service desk
Target
Marysville, Washington
11.2012 - 03.2014
- Delivered friendly and helpful customer service by handling a cash register, answering phones, and interacting face to face with guests
Education
High School -
Marysville Getchell High School
Marysville, WashingtonRunning start program -
Everett Community College
Everett, WashingtonWestern Washington University
Bellingham, WashingtonSkills
- Customer service & food safety
- Computer literacy & appointment scheduling
- Fast paced restaurant experience
- Medical Records & HIPPA compliant
Timeline
Customer Service Representative
CM Heating
03.2026 - Current
Server & Bartender
Centennial Bar and Grill
11.2025 - 03.2026
Barista
The Loft Coffee Bar
02.2024 - 02.2025
Patient Service Representative II
The Everett Clinic
02.2021 - 08.2022
Dance Instructor
Writhe Dance
07.2020 - Current
Server
Scuttlebutt Brewing
12.2017 - 11.2025
Medical Receptionist II
Skagit Valley Hospital
08.2016 - 08.2017
Barista
Tullys
03.2016 - 08.2016
Barista
Starbucks
03.2014 - 09.2014
Starbucks barista, cashier, customer service desk
Target
11.2012 - 03.2014
High School -
Marysville Getchell High School
Running start program -
Everett Community College
Western Washington University