Kiley Regan
Seymour
Summary
Dedicated professional with strong communication and customer service skills. Proven ability to enhance customer experiences and promote a positive atmosphere while ensuring attention to detail and efficient operations. Enthusiastic and detail-oriented team player with experience in hospitality and retail. Skilled in customer engagement and time management, committed to providing exceptional service and fostering collaborative environments to enhance overall guest satisfaction. Compassionate professional with a solid foundation in hospitality and customer service. Known for attention to detail and effective communication, ready to contribute to a positive dining experience and ensure safety protocols are followed.
Overview
4
4
years of professional experience
Work History
Waitress/Bartender
Paolos Ristorante
Woodbridge
06.2025 - Current
- Prepared and served drinks according to standard recipes and customer preferences.
- Ensured cleanliness and organization of bar area, enhancing customer experience during shifts.
- Engaged with customers to deliver exceptional service and highlight daily specials, fostering repeat business.
- Guided customers in drink selections with tailored recommendations, contributing to increased customer satisfaction.
- Followed safety protocols to ensure a safe environment for staff and patrons.
- Took customer orders accurately and communicated them to the kitchen staff.
Waitress
Il Gabbianos
New Haven
08.2025 - 12.2025
- Delivered friendly, attentive service that increased customer satisfaction and repeat visits.
- Took accurate orders and communicated them effectively to kitchen staff.
- Assisted in maintaining cleanliness and organization of dining areas.
- Served food and beverages promptly while following safety guidelines.
- Handled cash transactions and processed payments efficiently.
- Collaborated with team members to ensure smooth restaurant operations.
- Fostered positive relationships with regular customers through engaging conversation, enhancing loyalty.
- Resolved customer complaints and concerns promptly, ensuring a positive dining experience.
Hostess/Waitress
Marcellos Italian Eatery
Monroe
02.2025 - 06.2025
- Greeted guests warmly upon arrival and guided them to their tables.
- Managed the reservation system to ensure efficient seating and customer flow.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Developed positive relationships with regular customers through friendly conversation.
- Took customer orders accurately and communicated them to the kitchen staff.
- Assisted in training new waitstaff on restaurant procedures and service standards.
Sales Associate
Banter by Piercing Pagoda
Trumbull
11.2023 - 01.2024
- Assisted customers in selecting jewelry and piercing options.
- Educated customers on aftercare and jewelry maintenance procedures.
- Managed inventory by restocking merchandise and organizing displays.
- Collaborated with team members to enhance customer service experiences.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Shop Rite
Derby
05.2022 - 01.2023
- Operated cash register, accurately processing customer transactions to ensure smooth checkout experience.
- Assisted customers with product inquiries, delivering knowledgeable service to enhance customer satisfaction.
- Handled cash, credit, and debit transactions, adhering to company procedures to maintain transaction integrity.
- Managed returns and exchanges while following company policies.
Education
Bachelor of Science - Nursing
Ct State Community College
Naugatuck, CT04-2026
Some College (No Degree) - Health Sciences
Western New England University
SpringfieldHigh School Diploma -
Seymour High School
Seymour, CT06-2022
Skills
- Communication skills
- Team collaboration
- Time management
- Accurate money handling
- Stress management
- Customer service
- Attention to detail
- Hospitality and accommodation
Timeline
Waitress
Il Gabbianos
08.2025 - 12.2025
Waitress/Bartender
Paolos Ristorante
06.2025 - Current
Hostess/Waitress
Marcellos Italian Eatery
02.2025 - 06.2025
Sales Associate
Banter by Piercing Pagoda
11.2023 - 01.2024
Cashier
Shop Rite
05.2022 - 01.2023
Bachelor of Science - Nursing
Ct State Community College
Some College (No Degree) - Health Sciences
Western New England University
High School Diploma -
Seymour High School