I have a strong business mindset and I'm highly focused on my goals
Kiley Rene
Cincinnati
Summary
I am 20 Years old, I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Host
Rosie's Italian
10.2024 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Answered phone calls to take orders, give information and document reservations.
Gardening Assistant
The Grizzly Golf and Social Lounge
04.2024 - 08.2024
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Collaborated with gardeners to plan and design outdoor spaces.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
Cashier, Food Service
Servatii
10.2023 - Current
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Food server
Potbelly
05.2022 - 08.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Barista
Starbucks
05.2020 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Bachelor of Science - Nutrition
University of Cincinnati
Cincinnati, OH05-2028
Diploma - undefined
Northwest High School
Cincinnati, OH05.2022
Skills
- Customer service
- Telephone reception
- Detail-oriented
- Front of house organization
- Verbal and written communication
- Professional appearance
- Workflow optimization
- POS software
- Multitasking proficiency
- Customer engagement
- Team collaboration
- Task prioritization
- Exceptional communication
Interests
Timeline
Host
Rosie's Italian
10.2024 - Current
Gardening Assistant
The Grizzly Golf and Social Lounge
04.2024 - 08.2024
Cashier, Food Service
Servatii
10.2023 - Current
Food server
Potbelly
05.2022 - 08.2022
Barista
Starbucks
05.2020 - 01.2021
Diploma - undefined
Northwest High School
Bachelor of Science - Nutrition
University of Cincinnati
Similar Profiles
Aden CraceAden Crace
Busser at Rosie's Italian GrilleBusser at Rosie's Italian Grille
Charles SmithCharles Smith
Assistant Kitchen Manager at Rosie's 302 (Rosie's Mexican Cantina)Assistant Kitchen Manager at Rosie's 302 (Rosie's Mexican Cantina)
Angela EnglandAngela England
Hhr Attendant at Rosie's Gaming EmporiumHhr Attendant at Rosie's Gaming Emporium
Don RigneyDon Rigney
Sales Data Analyst/Northeast Data Analyst at Cincinnati Insurance CompaniesSales Data Analyst/Northeast Data Analyst at Cincinnati Insurance Companies
Rachel TaylorRachel Taylor
Restaurant Manager at Taste of BelgiumRestaurant Manager at Taste of Belgium