Summary
Overview
Work History
Education
Skills
Timeline
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Kiley Royals

Cheyenne,WY

Summary

Dynamic Patient Service Representative at Avera, recognized for enhancing patient experiences through exceptional customer service and effective problem-solving. Skilled in patient registration and appointment scheduling, I excel in multitasking while ensuring HIPAA compliance. Committed to maintaining confidentiality and fostering a friendly environment, I bring strong organizational and communication skills to the team.

Overview

2
2
years of professional experience

Work History

Patient Service Representative

Avera
05.2023 - 09.2025

Dynamic Patient Service Representative at Avera with expertise in patient registration and strong organizational skills. Proven ability to enhance patient experience through exceptional customer service and effective problem-solving. Committed to maintaining patient confidentiality and ensuring seamless appointment scheduling in a fast-paced healthcare environment. Excels in multitasking while upholding HIPAA compliance .

Education

High School Diploma -

Mitchell High Scholl
Mitchell, SD

Skills

  • Patient confidentiality
  • Appointment scheduling
  • Friendly and outgoing
  • Problem-solving
  • HIPAA compliance
  • Team leadership
  • Verbal and written communicatio
  • Flexible schedule
  • Registration and scheduling
  • Time management
  • Organizational skills
  • Patient Registration
  • Customer Service
  • Multitasking and organization
  • Money handling
  • Patient Check-in
  • Phone and email etiquette
  • Patient Identity Verification
  • Problem solving
  • Excellent communication

Timeline

Patient Service Representative

Avera
05.2023 - 09.2025

High School Diploma -

Mitchell High Scholl

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Kiley Royals