Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kiley Schwindt

Denver,CO

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Sales Consultant

Southern Glazer's Wine And Spirits
09.2021 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information in a timely matter.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.

Bar Supervisor

Del Frisco's Grille
02.2018 - 09.2021
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Assessed expected demands and made efficient supply purchases to control costs.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Drafted operational manuals and created food and liquor inventory systems.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.

Lead Bartender/Marketing Manager

The Loveland Chophouse
08.2013 - 02.2018
  • Effectively multitasked within fast-paced environment.
  • Offered product samples, answered questions and suggested products.
  • Maintained and responded to reviews to ensure a number one customer experience.
  • Used social media outlets, including Facebook, Twitter and Instagram, to promote products.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Greeted guests with friendliness and professionalism.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.

Education

Certification -

ServSafe
Denver, CO
2023

PCI Security Awareness Training
Denver, CO
2021

Responsible Alcohol Service Training
Denver, CO
2021

High School Diploma -

Windsor High School
Windsor, CO
2014

University of Northern Colorado
Greeley, CO

Front Range Community College
Fort Collins, CO

Skills

  • Extensive Spirit, Beer and Wine Knowledge
  • Customer Relationship Management
  • Safe Serving Knowledge
  • Staff Training and Development
  • Marketing and Sales Experience
  • Meticulous Organization
  • Outgoing and Driven Character
  • Relationship Building
  • Flexible and Reliable
  • Effective Listening and Communication
  • Consultative Selling Technique

Accomplishments

  • Southern Glazer's Wine & Spirits 2022 Transatlantic Division Sales Consultant of the Year
  • Southern Glazer's Wine & Spirit 2022 Colorado Sales Consultant of the Year

Timeline

Sales Consultant

Southern Glazer's Wine And Spirits
09.2021 - Current

Bar Supervisor

Del Frisco's Grille
02.2018 - 09.2021

Lead Bartender/Marketing Manager

The Loveland Chophouse
08.2013 - 02.2018

Certification -

ServSafe

PCI Security Awareness Training

Responsible Alcohol Service Training

High School Diploma -

Windsor High School

University of Northern Colorado

Front Range Community College

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Kiley Schwindt