Kilian Charles Kollman
Crosby,TX
Summary
Dynamic sales professional with a proven track record at HEB Grocery Store, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining visual merchandising standards, consistently fostering a welcoming environment that encourages repeat business.
Overview
7
7
years of professional experience
Work History
Sales Associate
HEB Grocery Store
09.2022 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Manager
Winn Dixie Supermarket
05.2022 - 09.2022
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
Deckhand
Orion Marine Group
01.2022 - 05.2022
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Followed safety protocols and procedures to prevent accidents.
- Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
Sales Associate
GameStop
10.2021 - 01.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Aldi Supermarket
09.2018 - 11.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Toni Pluff Mittel Schule
Munich, Germany07-2018
Associate in Sales And Business Management -
Berufschule An Der Lindwurm Strasse
Munich, Germany09-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Relationship building
Languages
German
Native or Bilingual
Timeline
Sales Associate
HEB Grocery Store
09.2022 - Current
Sales Manager
Winn Dixie Supermarket
05.2022 - 09.2022
Deckhand
Orion Marine Group
01.2022 - 05.2022
Sales Associate
GameStop
10.2021 - 01.2022
Sales Associate
Aldi Supermarket
09.2018 - 11.2021
High School Diploma -
Toni Pluff Mittel Schule
Associate in Sales And Business Management -
Berufschule An Der Lindwurm Strasse
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