Kilr Beeson
Choctaw,OK
Summary
Proactive and detail-oriented, I excelled as a Hotel Front Desk Clerk at Wingate by Wyndham Hotel, enhancing guest satisfaction through exceptional customer service and efficient payment handling. Leveraged Microsoft Office for daily auditing, achieving a 100% accuracy rate in account balancing. Skilled in teamwork and guest relations, I consistently resolved service issues, fostering a welcoming environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Wingate by Wyndham Hotel
04.2017 - 07.2019
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Completed late check-ins and directed guests to rooms and facilities.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
Education
Associate of Applied Science - Business Administration
Rose State College
Oklahoma City, OK01-2024
Skills
- Customer service
- Payment handling
- Welcoming guests
- Multi-line phone systems
- Professional appearance
- Microsoft office
- Guest reception
- Reservation management
- Guest relations
- Auditing
- Check-in & check-out coordination
- Teamwork and collaboration
- Hospitality services
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of Rose State College.
Certification
- Society for Human Resource Management-Certified Professional (SHRM-CP) – Society for Human Resource Management.
Languages
English
Full Professional
Timeline
Hotel Front Desk Clerk
Wingate by Wyndham Hotel
04.2017 - 07.2019
- Society for Human Resource Management-Certified Professional (SHRM-CP) – Society for Human Resource Management.
Associate of Applied Science - Business Administration
Rose State College
Similar Profiles
Belinda TullochBelinda Tulloch
Housekeeping Manager at Wingate by Wyndham HotelHousekeeping Manager at Wingate by Wyndham Hotel
Marisol MurilloMarisol Murillo
Front Desk Receptionist/ ShiftManager at Wingate By Wyndham HotelFront Desk Receptionist/ ShiftManager at Wingate By Wyndham Hotel
Keenan JenkinsKeenan Jenkins
Hotel Front Desk Agent at Wingate By Wyndham HotelHotel Front Desk Agent at Wingate By Wyndham Hotel