Kimberly Bruyns

• Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
• Adhered to all regulations for insurance sales.
• Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
• Provided detailed information about company insurance products.
• Worked in high-volume, competitive sales environment.
• Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
• Implemented marketing strategies to generate new leads and expand client base.
• Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
• Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
• Streamlined application process for clients, simplifying paperwork and reducing wait times for approval.
• Set up policies and completed all documentation.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Maintained high standards of customer service by building relationships with clients.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Conducted annual reviews of existing policies to update information.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Generated leads through cold-calling, networking and other outreach methods.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Responsible for instructing 24 students by creating lesson plans, administering, instructing 90 percent of students on all above grade level curriculum modifying as needed.

• Maintain safety of class and school by working with various state agencies regulating compliance
• Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
• Utilized data-driven instruction to identify areas of need for individual students and adjust teaching methods accordingly.
• Assessed student progress regularly using formative assessments and modified instruction accordingly for optimal growth.
• Established strong relationships with parents through effective communication about their child's academic progress and social-emotional development.
• Built positive relationships with parents to involve families in educational process.
• Planned lessons according to district standards to cover requirements and prepare for standardized tests.
• Taught students subject-specific material, learning strategies, and social skills.
• Increased parent involvement in their child's education by conducting regular parent-teacher conferences and providing resources for at-home learning support.
• Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
• Stayed abreast of new trends in education by attending professional development courses and in-service trainings.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
• Served as mentor for new teachers, offering guidance on lesson planning, instructional strategies, and classroom management techniques.
• Contributed to development of school improvement plan by analyzing data trends, setting goals, and implementing targeted interventions.
• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Kept classroom clean, organized, and safe for students and visitors.
• Tracked students progress weekly and monthly keeping graded work of all 24-26 students to be submitted for evaluation weekly
• Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth
• Met cultural and financial needs of families through diverse approaches
• In charge of leading live morning assembly each month, award ceremony and performances/ emphasis on public speaking.

• Providing vibrant learning experience in welcoming environment
• Demonstrating flexibility and ability to adapt to changing nature and demands of classroom
• Serve as positive, nurturing guide for students Model professional and ethical standards when dealing with students, parents, staff and community Safely supervise students in both instructional and assessment activities in and out of classroom
• Create lesson plans and gather resources for students
• Organize and execute life skill outings with student, including – grocery store, restaurants, craft stores, parks Supervise in after care position Create activities for OT and PT- including, hiking, walking with sticks, basketball, swinging, playground games Create setting for social skills, including, lunch time, interactions with peer groups, interactions with adults Documentation of learning and lesson plans Organization of classroom and materials Clerical duties, such typing, grading, homework folders, Tutoring outside of school with various children of various academic levels
• Clerical duties such as scheduling IEP and logging, editing reports for school Establish and maintain collaborative working relationships with students, parents, and staff: participate in parent-teacher and faculty meetings and events
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Assisted in collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Assisted administration of standardized testing, ensuring accurate assessment of student performance levels.
• Administered tests and assessments to evaluate student progress and performance.
• Collaborated with parents and guardians to increase support and provide best learning environment.
• Prepared reports and maintained administrative records.
• Conducted weekly review sessions to help students prepare for exams.
• Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.

• Deliver creative and high-quality photography services for clients at various social engagements and within a studio setting
• Perform wedding/engagement photos, corporate headshots, real estate pictures and magazine cover shoots
• Serve an average of five clients each month at special events and parties, or for individual/family portraits
• Coach photography subjects in proper attire, poses, settings, locations, style and design for exemplary photos
• Professionally handle delicate situations with complete confidentiality at the request of clients
• Participate in local community art shows, organized events
• Interviewing prospective clients needs and wants to develop product
• Address client concerns, demonstrating empathy and quickly resolving issues to satisfaction
• Perform all aspects of small business operations, including marketing/advertising, sales, contract negotiation, administration, finance, tax filings, bookkeeping, records management and inventory control
• Received recognition for shooting a medical magazine cover, won several photography contests.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Developed strong relationships with clients through clear communication and professionalism.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Provided exceptional customer service throughout entire process from initial consultation to delivery of final products.
• Collaborated with clients to understand their vision, ensuring final product met or exceeded expectations.
• Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
• Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
• Regularly networked at industry events to form lasting professional connections leading to new opportunities.
• Mentored aspiring photographers through workshops and one-on-one training sessions, sharing valuable knowledge and experience.
• Facilitated printing of images for client's portfolio.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Provided outstanding program oversight and knowledge for adoption agency promoting adoptions from Ethiopia
• Partnered Building Arizona Families with Dove, accredited adoption agency in Oregon, to strengthen connections for American families adopting children in Ethiopia and bringing them into United States
• Delivered educational presentations and speaking engagements in Arizona as representative of organization, interacting with potential families and discussing personal experience of adopting two children
• Assisted potential adoptive families with required documentation and intake protocol, accompanying organization's leader to various locations to perform home studies and deliver social work support
• Partnered with pastor in Arizona who ran orphanage in Ethiopia, traveling to take pictures and obtain local stories at Hope for the Hopeless orphanage, and working to advocate sponsorship for children to the US
• Served as secretary on the Board of Directors for the Hope for the Hope less organization
• Conceptualized and began Grafted Tree as an advocacy network to offer information and resources for families to better understand the benefits of adoption and foster care, and alleviate fears of adoption processes
• Engaged in extensive branding and marketing to promote non-profit program activities
• Organized/founded support groups and resources for new adoptive parents, building long-term relationships.
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Provided ongoing direction and leadership for program operations.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Developed and maintained relationships with external partners to facilitate program operations.
• Established strategic partnerships with external organizations, expanding program reach and impact.

Delivered outstanding passenger service during tenure with airline, flying approximately 15 to 20 days each month on various aircraft, including Boeing 737, Boeing 757, Airbus 320 and Airbus 340, for domestic and global flights

• Communicated with gate teams, pilots and ground crew regarding passenger concerns and delays/cancellations
• Quickly addressed passenger questions and complaints to ensure positive guest relations and satisfaction
• Explained the use of safety equipment and provided demonstrations at the beginning of each flight
• Sold and managed inflight entertainment offerings, and briefed passengers on FAA requirements
• Delivered emergency response and first aid to passengers suffering from illnesses or anxiety
• Monitored inventory to ensure proper supplies for each flight, and worked with customers/immigration as needed for international trips to ensure compliance with FAA and TSA regulations and protocol.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Answered passenger questions and provided solutions to issues arising during flights.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
• Relayed updates and information to passengers after confirming key details with pilot.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Collaborated with flight crew to maximize smooth and safe flights.
• Used excellent customer service skills in addressing passengers' needs.