Kim Carawan
Knightdale,NC
Summary
Dedicated employee known for punctuality, pursuing customer service with a positive attitude that will make a difference.
Overview
16
16
years of professional experience
Work History
Lead Server
Nina's Ristorante
Raleigh, NC
06.2015 - Current
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Service Manager
Heartland Payments System
10.2011 - 11.2015
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
Server
Serena'a Italian Cocina
04.2007 - 06.2011
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
No Degree - Broker
Obtained a License, not a drgree.
High School Diploma -
06.1985
Skills
- Recruitment and hiring
- Flexible
- Time management
- Communication
- Decision-making
- Friendly, positive attitude
Timeline
Lead Server - Nina's Ristorante
06.2015 - Current
Service Manager - Heartland Payments System
10.2011 - 11.2015
Server - Serena'a Italian Cocina
04.2007 - 06.2011
NC Real Estate Academy - No Degree, Broker
Parry Mccluer High School - High School Diploma,