Summary
Overview
Work History
Education
Skills
Timeline
Kim Carawan

Kim Carawan

Knightdale,NC

Summary

Dedicated employee known for punctuality, pursuing customer service with a positive attitude that will make a difference.

Overview

16
16
years of professional experience

Work History

Lead Server

Nina's Ristorante
06.2015 - Current
  • Motivated staff through acknowledgment of hard work and achievements.
  • Established standards for personnel performance and customer service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Service Manager

Heartland Payments System
10.2011 - 11.2015
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.

Server

Serena'a Italian Cocina
04.2007 - 06.2011
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

No Degree - Broker

NC Real Estate Academy, Kill Devil Hills, NC

Obtained a License, not a drgree.

High School Diploma -

Parry Mccluer High School, Buena Vista, VA
06.1985

Skills

  • Recruitment and hiring
  • Flexible
  • Time management
  • Communication
  • Decision-making
  • Friendly, positive attitude

Timeline

Lead Server - Nina's Ristorante
06.2015 - Current
Service Manager - Heartland Payments System
10.2011 - 11.2015
Server - Serena'a Italian Cocina
04.2007 - 06.2011
NC Real Estate Academy - No Degree, Broker
Parry Mccluer High School - High School Diploma,

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Kim Carawan