Paige Cundy
St. Louis,MO
Summary
Experienced leader with strong problem-solving and exceptional customer service skills, with a desire to deliver an extraordinary dining experience for every guest. Dedicated to creating a safe, positive, and professional work environment for staff. Track record of increasing revenue, reducing turnover, and improving customer satisfaction. 30+ years in restaurant business.
Overview
2025
2025
years of professional experience
Work History
Lead Server
Catering St Louis
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Lead Server
Catering St. Louis
03.2024 - 12.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
General Manager
Deer Creek Bar & Grill
12.2022 - 04.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Negotiated price and service with vendors to decrease expenses and increase profit
- 20% increase in revenue January 2022 to January 2023
- Ordered all products, including food, alcohol, paper products, and restaurant needs
- Led and directed team members on effective methods, operations, and procedures
- Set clear expectations and created positive working environment for employees
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and implemented strategies to increase sales and profitability
Assistant Manager
Deer Creek Bar & Grill
07.2021 - 12.2022
- Organized and directed employee training programs, resolved personnel problems, hired and onboarded new staff, and evaluated employee's performances.
- Planned and prepared work schedules to provide best level of customer service and floor coverage.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Server Shift Leader
Cousin Hugo's
10.1987 - 09.2020
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Education
Drury University
Springfield, MOSkills
- Staff Hiring and Training
- Staff Development
- Staff Motivation
- Employee Scheduling
- Problem Solver
- Guest Experience
- Client Relations
- Empathetic Listener
- Strong Leadership and People Skills
- Excellent Verbal and Written Communication
- Time Management
- Skilled in All Areas of Restaurant Operations
Timeline
Lead Server
Catering St. Louis
03.2024 - 12.2024
General Manager
Deer Creek Bar & Grill
12.2022 - 04.2023
Assistant Manager
Deer Creek Bar & Grill
07.2021 - 12.2022
Server Shift Leader
Cousin Hugo's
10.1987 - 09.2020
Lead Server
Catering St Louis
Drury University
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