Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kim Cavanaugh

Kim Cavanaugh

Mattawan,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

30
30
years of professional experience

Work History

Server

Dog and the Bank
Plainwell, MI
10.2021 - 12.2023
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked food before serving it to customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Responded to ad hoc cleaning duties at end of shift.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Set up tables in between patrons to reduce wait times.
  • Delivered food orders promptly and courteously.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.

Stay at Home Mom

N/A
Kalamazoo, MI
03.2004 - 10.2021
  • Took care of everyday household duties
  • Meal preparation
  • Dressing children
  • Learning activities with children
  • Cleaning
  • Organizational work
  • Budgeted money

Group Fitness Instructor

Bronson Athletic Club
Kalamazoo, MI
08.2010 - 01.2013
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Conducted energizing, fun, safe and educational classes.
  • Created a fun and supportive atmosphere during classes by playing upbeat music.
  • Coached and encouraged participants during exercises and routines.
  • Educated clients on nutrition and lifestyle habits beneficial to overall health and wellness.
  • Attended professional development workshops related to group exercise instruction and leadership skills.

Restaurant Management

Buds at the Corner
Kalamazoo, MI
12.2002 - 12.2006
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Assisted staff by serving food and beverages or bussing tables.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Identified opportunities to improve operational efficiency through process automation.
  • Implemented marketing campaigns to increase brand visibility in the local community.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Optimized labor costs while maintaining high levels of customer service.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Inspected dining and serving areas for cleanliness and proper setup.

Restaurant Management

Bud’s food and drink
Schoolcraft, MI.
06.1994 - 07.2002
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Assisted staff by serving food and beverages or bussing tables.
  • Identified opportunities to improve operational efficiency through process automation.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Trained new employees to perform duties.

Education

Group Exercise And Personal Training Certification - Exercise Science

Group Exercise And Personal Training Certifiacate
Kalamazoo, MI
07-2010

Associated Degree in Culinary Management - Culinary Arts As Well

Grand Rapids Community College
Grand Rapids, MI
05-1998

Some College (No Degree) - Business

Kellog Community College
Battle Creek, MI

Skills

  • Self starter
  • Extremely organized
  • Great listening skills
  • Implementing training guidelines
  • Great computer skills

Timeline

Server

Dog and the Bank
10.2021 - 12.2023

Group Fitness Instructor

Bronson Athletic Club
08.2010 - 01.2013

Stay at Home Mom

N/A
03.2004 - 10.2021

Restaurant Management

Buds at the Corner
12.2002 - 12.2006

Restaurant Management

Bud’s food and drink
06.1994 - 07.2002

Group Exercise And Personal Training Certification - Exercise Science

Group Exercise And Personal Training Certifiacate

Associated Degree in Culinary Management - Culinary Arts As Well

Grand Rapids Community College

Some College (No Degree) - Business

Kellog Community College
Kim Cavanaugh