Kim C. Stokes
Jacksonville,FL
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Client Support Specialist
US Bank - Remote
04.2021 - 10.2024
- Approved and processed ID verification for US Bank pre-paid cards
- Confirmed ownership of lost/stolen Kroger gift cards
- Processed account closures, ACH cancellations, web assistance and recurring payment cancellations request.
- Processed password reset request.
- Managed approximately 80+ incoming request via email and Salesforce
Client Support Specialist
Kelly Services/US Bank
12.2019 - 04.2021
- Approved and processed ID verification for US Bank pre-paid cards.
- Confirmed ownership of lost/stolen Kroger gift cards.
- Processed password reset request.
- Provided daily IVR Reports to the Client for incoming calls to US Bank.
- Managed approximately 80+ request via email and SalesForce.
Leave Specialist II
Northgate Arinso/ RR Donnelley
12.2015 - 01.2019
- Approved and processed leave of absence request.
- Answered inbound calls regarding concerns about the leave of absence process.
- Provided daily over/under payment report to the client for RR Donnelley. This report detailed the number of employees that were overpaid or underpaid while out on leave of absence.
- Managed approximately 70 inbound calls a day from customers.
Employee Care Representative I
Northgate Arinso/ Avaya
04.2000 - 11.2015
- Processed severance and vacation payouts
- Made outbound calls to term employees in reference to the processed payments
- Answered approximately 70+ inbound calls in regarding severance and payroll related inquires.
- Processed executive hires.
- Attended weekly conference calls with the Avaya client.
- Traveled internationally to support the transition of the Avaya project.
Education
High School Diploma -
Englewood Senior High School
Jacksonville, FLSkills
- PeopleSoft
- Microsoft Office
- ADP
- Service Oriented
- SAP HR
- Ecase
- APS
- Connect
- SSRS
- SalesForce
- Strong work ethic
- Client service excellence
- Data entry
Timeline
Client Support Specialist
US Bank - Remote
04.2021 - 10.2024
Client Support Specialist
Kelly Services/US Bank
12.2019 - 04.2021
Leave Specialist II
Northgate Arinso/ RR Donnelley
12.2015 - 01.2019
Employee Care Representative I
Northgate Arinso/ Avaya
04.2000 - 11.2015
High School Diploma -
Englewood Senior High School
Similar Profiles
SHANNON ROSESHANNON ROSE
CUSTOMER SERVICE REPRESENTATIVE at ALPINE ACCESS/GE RETAIL BANK- REMOTE CALL CENTERCUSTOMER SERVICE REPRESENTATIVE at ALPINE ACCESS/GE RETAIL BANK- REMOTE CALL CENTER
LaShawn DavisLaShawn Davis
Customer Service Representative at Webster Bank-RemoteCustomer Service Representative at Webster Bank-Remote
Megan SmithMegan Smith
Loss Mitigation Analyst at Northpointe Bank - RemoteLoss Mitigation Analyst at Northpointe Bank - Remote