Kim Daley
Derby,KS
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Koch Disruptive Technologies, Koch Industries
Wichita, KS
10.2023 - 01.2024
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Scheduled Teams and Zoom meetings across multiple time zones.
- On-site meeting scheduling including security registration for visitors and catering.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Kept office supplies stocked and ordered supplies when needed.
- Entered portfolio companies into CRM.
Administrative Assistant
The Fenix Company
Wichita, KS
03.2021 - 06.2022
- Answered and screened calls and routed them to appropriate person.
- Promoted, sold and renew ed Planned Service agreements.
- Processed credit card payments
- Promoted, sold and renew ed Planned Service agreements
- Created customer accounts.
- Processed work orders by entering data from work ticket to database.
- Entered manually filled out timecards which included address of all visits that week.
Admissions Associate
The Independent School
Wichita, KS
05.2014 - 08.2015
- Kept databases up to date with enrolled and accepted students, re-enrolled students and waitlisted ones.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Maintained detailed records of all applicant data, ensuring accuracy and confidentiality at all times.
- Organized successful open house events that showcased school's facilities and academic offerings, attracting new students.
- Replied to phone calls and email inquiries about admissions.
- Managed high volume of applications efficiently, maintaining strict deadlines for decision-making and notification processes.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Scheduled interviews and phone calls for admissions director.
Group Fitness Instructor
Greater Wichita YMCA
06.2010 - 08.2014
- Established classes to effectively match skill and learning levels of all participants.
- Enhanced client experience by maintaining motivational and supportive culture.
- Managed group fitness classes of up to 80 members.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Demonstrated proper form and technique to prevent injury.
- Promoted fitness classes to boost gym attendance.
Administrative Assistant
JER Partners
11.2003 - 03.2005
- Supported Director of Human Resources.
- Made travel arrangements for applicants being interviewed.
- Entered bonuses into payroll system.
- Kept HR records filed, updated and confidential.
- Drafted offer letters.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
RCI Australia
Gold Coast, Australia
12.1997 - 03.1999
- Answered constant flow of customer calls with minimal wait times.
- Scheduled timeshare vacations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of products and changes.
Education
B.A. - History
Brigham Young University
Provo, UT12.1995
Diploma -
Los Gatos High School
Los Gatos, CA06.1987
Skills
- Experienced Substitute Teacher and classroom helper
- Experienced Homeschool Teacher
- Experienced youth leader and camp director
- Excellent people skills and professional demeanor
- Ability to multitask and problem solve
- Positive attitude and team player
- Willingness to learn new things
Timeline
Administrative Assistant
Koch Disruptive Technologies, Koch Industries
10.2023 - 01.2024
Administrative Assistant
The Fenix Company
03.2021 - 06.2022
Admissions Associate
The Independent School
05.2014 - 08.2015
Group Fitness Instructor
Greater Wichita YMCA
06.2010 - 08.2014
Administrative Assistant
JER Partners
11.2003 - 03.2005
Customer Service Representative
RCI Australia
12.1997 - 03.1999
B.A. - History
Brigham Young University
Diploma -
Los Gatos High School