Kim Elliott
Jonesboro,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
Office Manager
White River Health System, Inc
Cherokee Village, AR
04.2015 - 09.2017
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and services.
- Used multiple web sites to verify patients insurance to insure proper billing
Trainer
StarTek
Jonesboro, AR
02.2010 - 11.2014
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Trained new hires to be CSR for AT&T
Safety Coordinator
Columbia Forest Products
Trumann, AR
03.2001 - 11.2009
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
Education
High School Diploma -
Oakhaven High School
Memphis, TN05-1980
Skills
- Employee Supervision
- Administrative Support
- Billing
- Contract Administration
- Customer Service
- Supply Management
- Data Entry
- Employee Training
Timeline
Office Manager
White River Health System, Inc
04.2015 - 09.2017
Trainer
StarTek
02.2010 - 11.2014
Safety Coordinator
Columbia Forest Products
03.2001 - 11.2009
High School Diploma -
Oakhaven High School
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