Kim Grass
Baldwin,Wisconsin
Summary
Quality-focused Residential Property Manager with exceptional care for property conditions and tenants. Skilled at providing both resident satisfaction and fulfilling above and beyond property owner expectations. Provider of smooth operations and rapid conflict and crisis resolutions. With an open door policy.
Overview
20
20
years of professional experience
Work History
Property Manager
Waldroff Rental
Hudson, Wisconsin
06.2004 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
Recruiter Manager
SMX Staffing (True Blue Company
New Richmond, Wisconsin
05.2018 - 03.2020
- Developed and implemented recruiting strategies to attract qualified candidates.
- Identified and developed relationships with potential recruitment sources.
- Conducted initial phone interviews to assess applicant qualifications.
- Reviewed applications, conducted in-person interviews, and administered tests to evaluate applicants' skills.
- Maintained accurate records of applicant information within the Applicant Tracking System.
- Created job postings for open positions on various job boards and websites.
- Scheduled onsite interviews with hiring managers.
- Assisted in the development of onboarding processes for new hires.
- Provided guidance and advice to hiring managers regarding best practices for interviewing techniques and selection criteria.
- Coordinated background checks, reference checks, drug screenings, and other pre-employment activities as needed.
- Participated in job fairs and other recruitment events to promote the organization's brand as an employer of choice.
- Collaborated with department heads to ensure staffing needs were met in a timely manner.
- Negotiated salaries and employment offers with selected candidates.
- Ensured compliance with all applicable federal, state, and local laws related to employment practices.
- Built relationships with external recruiters when necessary to fill specialized roles or high volume openings.
- Analyzed data from recruiting metrics reports to identify trends and areas of improvement.
- Provided feedback on candidate experience throughout the recruitment process.
- Maintained up-to-date knowledge of industry trends related to recruiting methods and technologies.
- Supported HR team members on special projects such as creating employee referral programs or conducting exit interviews.
- Developed and managed recruitment process, sourcing candidates each year to fill key positions.
- Suggested promotions and wage increases according to employee performance.
- Researched industry trends to inform compensation and performance strategies.
- Created and implemented employee retention strategies.
- Scheduled meetings with employees to address concerns and grievances.
Client Relations & Marketing Manager
H&R Block, New Richmond, Hudson & River Falls
New Richmond, Wisconsin
10.2011 - 01.2020
- Developed and implemented marketing plans for new products.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Organized trade shows and exhibitions to promote brand awareness.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Generated ideas to increase sales through creative promotions.
- Maintained relationships with key customers through regular communication.
- Planned events such as webinars or seminars to engage customers.
- Built relationships with influencers in the industry for increased visibility.
- Worked with management team to oversee and monitor marketing strategy.
- Represented company at local and trade association meetings to promote products.
Education
High School Diploma -
Hudson High School
Hudson, WI06-2000
Skills
- Business Administration
- Grounds Maintenance
- Tenant relations
- Contract Negotiation
- Database Management
- Property Management
- Tenant service-focused
- Lease administration
- Work order monitoring
- Debt control
- Property marketing and promotion
- Property accountability
- Knowledge of Wisconsin rental laws
- Property tours and inspections
- Compliance monitoring
- Apartment maintenance
- Lease renewals
- Rent collection
- Skilled multi-tasker
- Tenant and eviction laws
- Preparing property agreements
- Property management
- Marketing and advertising
- Maintenance coordination
- Valid Wisconsin driver's license
- Landscaping and grounds maintenance
- Adaptable
- Fair housing compliance
- Financial budgeting and reporting
- Leasing and sales
- Maintenance
- Staff management
Timeline
Recruiter Manager
SMX Staffing (True Blue Company
05.2018 - 03.2020
Client Relations & Marketing Manager
H&R Block, New Richmond, Hudson & River Falls
10.2011 - 01.2020
Property Manager
Waldroff Rental
06.2004 - Current
High School Diploma -
Hudson High School