Kim Harmon
Spring,Texas
Summary
Hi, reliable employee seeking management position. Offering excellent communication and good judgment. Well organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals. With experience @ Armstrong McCall Beauty Supply as a Franchise Manager and Co-Owner with over 25 years of experience in Retail Sales, Marketing & the Beauty Industry. With an excellent reputation for resolving problems and improving customer satisfaction. Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Franchise Operations Manager
Armstrong McCall Beauty Supply
Houston, TX
07.1997 - 08.2022
- Built loyal account base and long-term business relationships with Salon accounts.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance.
- Handled problematic customers and clients and maintained excellent customer service for over 25 years.
- Managed purchasing, sales, marketing and customer account operations efficiently in 3 Beauty Supply locations.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions. Beauty Supply industries, along with many other industries, experienced major back order issues thru-out Covid-19. It was extremely important to communicate these back orders and their ETA to clients and employees.
- Increased NW Houston Stylist and Salon sales in both inside and outside sales categories'
- Monitored daily cash discrepancies and inventory shrinkage.
- Promoted positive customer experience through day-to-day supervision and management of 3 Beauty Supplies. I truly enjoyed seeing our clients smile, I loved giving free samples and building customer relationships. Our business was very personal so knowing clients' names and families was important. Many of these clients literally saw me from age 5 to 43. They watched me grow my own family as I watched them grow their business and families.
Pharmacy Assistant & Delivery Driver
Hall & Hall Pharmacy
Conroe, TX
08.1993 - 06.1997
- Kept pharmacy counter and related areas clean, neat and organized.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Operated cash register and performed front counter tasks to facilitate daily operations.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX07.1997
Skills
- POS Inventory System Operation
- Problem Anticipation and Resolution
- Franchise Operations
- Closing Procedures
- Store Displays
- Promotional Events
- Social Media Platforms
- Customer Relations
- Layout Planning
- Money Handling
- POS Terminal Operations
- Business Development and Planning
- Price Structuring
Certification
- CPR & First- Aid, The American Red-Cross - Aug 22
- Licensed CDA for Preschool - Aug 22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Franchise Operations Manager
Armstrong McCall Beauty Supply
07.1997 - 08.2022
Pharmacy Assistant & Delivery Driver
Hall & Hall Pharmacy
08.1993 - 06.1997
High School Diploma -
Oak Ridge High School
- CPR & First- Aid, The American Red-Cross - Aug 22
- Licensed CDA for Preschool - Aug 22
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