Kim Harris
Tampa,FL
Summary
Customer-focused professional with over 40 years of extensive experience in customer service and medical administration. Demonstrated ability to deliver exceptional client support, resulting in high customer satisfaction and loyalty. Strong communication and problem-solving skills, coupled with proficiency in multitasking. Proven success in enhancing operational processes to improve the overall customer experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AND Services
Tampa, FL
02.2025 - Current
- Able to complete work orders quickly and efficiently.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified needs of customers promptly and efficiently.
IOP Medical Records Coord/IOP Medical Receptionist
Turning Point of Tampa, Inc.
Tampa, Florida
07.2004 - 10.2024
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records. Transmitted information or documents through email, mailings or facsimile machine.
- Conducted regular quality assurance reviews on medical records for completeness, accuracy and compliance with applicable laws and regulations.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Scanned and validated medical records for upload.
- Kept department clean, organized and professional.
- Sent out reminders to providers regarding overdue documentation or incomplete charts.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered incoming calls, took messages and transferred calls to appropriate staff members.
- From time to time performed account receivables
- Performed basic office tasks such as filing documents, copying, faxing.
- Maintained the cleanliness and orderliness of the front desk area and lobby areas. Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Monitored security cameras throughout the premises.
- Provided excellent customer service by being attentive to customers' needs, answering their questions promptly and courteously.
Education
High School Diploma -
Henry B. Plant High School
Tampa06-1983
Some College (No Degree) - Medical Billing And Coding
Concorde Career Institute
Tampa, FLSkills
- Data Entry/Scanning of Documents
- Office equipment operations
- Electronic Record Administration
- Detailed Audit of Documentation
- Medical records requests and retrieval of records
- Problem-solving aptitude
- Account receivables
- Customer Service
Certification
- CPR, AED and First-Aid
References
References available upon request.
Languages
- English
Timeline
Customer Service Representative
AND Services
02.2025 - Current
IOP Medical Records Coord/IOP Medical Receptionist
Turning Point of Tampa, Inc.
07.2004 - 10.2024
High School Diploma -
Henry B. Plant High School
Some College (No Degree) - Medical Billing And Coding
Concorde Career Institute