Kim Johnson
Tamworth,NH
Summary
Results-driven assistant park manager with proven expertise in supervising daily operations and enforcing safety protocols. Demonstrated ability in staff training and conflict resolution, enhancing visitor experiences and promoting teamwork. Committed to operational excellence through improved customer service and strict compliance with safety regulations. Track record of optimizing team performance via targeted training initiatives and effective conflict management.
Overview
28
28
years of professional experience
Work History
Assistant Park Manager
White Lake State Park
Tamworth, NH
06.1999 - Current
- Coordinated staff schedules to ensure adequate coverage and enhance operational efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed employee training programs to ensure team readiness and compliance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned tasks to staff members based on their strengths and workload, promoting team efficiency. to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented safety protocols for visitor protection and adherence to regulations.
- Ensured compliance with safety regulations and company policies.
- Monitored maintenance of park grounds and facilities for cleanliness and safety.
- Resolved visitor inquiries and complaints to maintain positive relations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Transportation Manager
First Student
Moultonborough, New Hampshire
08.1998 - 02.2016
- Managed daily transportation operations to ensure timely student pickups and drop-offs.
- Coordinated routing for school buses to optimize efficiency and reduce delays.
- Monitored compliance with transportation regulations throughout operations and procedures.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Monitored driver performance and compliance with safety regulations.
- Supervised staff training on safety protocols and operational procedures.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Implemented maintenance schedules for vehicles to ensure reliability and safety standards.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
- Evaluated performance metrics to identify areas for operational improvements in logistics.
- Developed relationships with local schools to address transportation needs and concerns.
- Reviewed invoices from vendors for accuracy before processing payments.
- Administered budget for transportation department, ensuring alignment with financial objectives.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
Education
Some College (No Degree) - Business Administration And Management
Champlain College
Burlington, VTSkills
- Operations management
- Staff supervision
- Safety management
- Employee training
- Crisis management
- Crisis intervention
- Resource allocation
- Visitor engagement
- Customer service
Timeline
Assistant Park Manager
White Lake State Park
06.1999 - Current
Transportation Manager
First Student
08.1998 - 02.2016
Some College (No Degree) - Business Administration And Management
Champlain College