Open To Work
Kim Lyons-Carpenter
Durham,NC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
32
32
years of professional experience
Work History
Certified Medical Assistant
Duke Integrative Health Practice
01.2023 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Duke Health Access Specialist II
Duke
09.2019 - 01.2023
- Coordinate expert guidance on scheduling processes and treatment activities of physicians in order to meet critical benchmarks and manage key relationships
- Proactively resolve conflict, utilizing emotional intelligence and positive language based on Duke Health Access Services values
- Maintain Liaison across multiple DUHS and PDC clinical locations, departments, and providers
- Provide recommendations to management on various personnel actions to achieve desired outcomes
- Supported management with training of new team members where my training was later recognized by senior leadership
- Received special recognition from the department from my Supervisor and Manager of Gastroenterology-High Five.
Duke Health Access Specialist I
Duke
01.2019 - 03.2019
- Maintained a multi-line phone system, while serving as the first point of contact for all patients within the Health System by shaping the customer experience
- Manage essential relationships and act as a liaison between external constituents and internal workgroups
- Utilized state-of-the-art technologies to perform scheduling tasks including but not limited to: EPIC, Cadence, Template Changes, On Base, Finesse, and Teleopti
- Collaborated within the department to aid in the completion of team-assigned tasks and specific projects when required.
United Health Care - Benefit Advocate
United Health Care
08.2015 - 06.2018
- Responsible for using professional judgment to interpret internal policies and guidelines and use subsequent findings to make decisions that encourage customer loyalty and trust
- Ensured proper follow-up to evaluate current member needs and make appropriate recommendations which led to customer retention
- Assisted in gathering data and responses to use the findings to prepare reports to management.
Durham Regional Hospital Radiology Transporter
Durham Regional Hospital
08.2011 - 04.2013
- Transport patients throughout the radiology department
- Documented and verified all patient demographics.
F.D.N.Y/Medical Express- E.M.T-Basic
F.D.N.Y/Medical Express
04.2007 - 01.2008
- Provided basic life support techniques to patients in the 911 system
- CPR Certified
- Performed Practical skills with life saving techniques
- Transported patient to various hospitals for further assessment
- Communication through dispatch to locations using maps.
Bronx E.O.C- E.M.T Lab Instructor
Bronx E.O.C
08.2005 - 01.2007
- Facilitate instruction of NYS practical skills
- Prepare curriculums and administer test for New York State EMT practical skills exam
- Demonstrate CPR and Airway management techniques with AED.
Queens Long Island Medical Groups - Medical Assistant
Queens Long Island Medical Groups
03.1994 - 08.2004
- Collected lab specimens
- Answered Multi line phones
- Scheduled Appointments
- Explaining treatments to patients
- Filling out billing and patient forms
- Liaison between patient and provider by communicating their needs via taking messages
- Applied time management skill to adhere to daily schedules
- Pulled and Prepared charts for providers daily schedule
- Autoclaved instruments
- Performed EKG testing
- Performed Guaiac Fecal Occult Blood Testing
- Verified pharmacy and prescription information to refill patient prescriptions in a timely manner per providers approval
- Verified insurance information received copayments and other forms of payment for services
- Cleaned and prepared exam rooms for patient arrival.
Education
Durham Technical Community College
Computerized Medical Billing and Coding with E-Commerce -
S.U.N.Y. York College - E.O.C
Emergency Medical Technician -
Bronx Community College
The Bronx, NYMedical Assisting - Medical Assisting
Blake Business School
Skills
- HIPAA Compliance
- Electronic Health Records
- Inventory and supply management
- Medical Terminology
- Patient Assessments
- Patient documentation
- Vital Sign Monitoring
- Patient Flow Management
- Procedure Assistance
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$52700/yr - $200000/yrTimeline
Certified Medical Assistant
Duke Integrative Health Practice
01.2023 - Current
Duke Health Access Specialist II
Duke
09.2019 - 01.2023
Duke Health Access Specialist I
Duke
01.2019 - 03.2019
United Health Care - Benefit Advocate
United Health Care
08.2015 - 06.2018
Durham Regional Hospital Radiology Transporter
Durham Regional Hospital
08.2011 - 04.2013
F.D.N.Y/Medical Express- E.M.T-Basic
F.D.N.Y/Medical Express
04.2007 - 01.2008
Bronx E.O.C- E.M.T Lab Instructor
Bronx E.O.C
08.2005 - 01.2007
Queens Long Island Medical Groups - Medical Assistant
Queens Long Island Medical Groups
03.1994 - 08.2004
Durham Technical Community College
Computerized Medical Billing and Coding with E-Commerce -
S.U.N.Y. York College - E.O.C
Emergency Medical Technician -
Bronx Community College
Medical Assisting - Medical Assisting
Blake Business School