Kim McLaughlin

• Ensuring guest satisfaction, up selling and delivering customer food in a timely manner.

• Controlled labor and food costs to company standards.
• Proficient in the front and back of the house.
• Raised customer satisfaction so we saw a dramatic increase in repeat business.

• #1 sales producer for the company on a weekly basis. Averaged $8,000 to $10,000 is sales weekly. Our store was the largest revenue generating Ihop in the country.
• Filled in and covered for GM on their off days/vacation.
• Senior trainer for my store.
• Well versed in managing front and back of the house.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Saved a failing store.

Customer service focused. Increased revenue and minimized cost.

Local marketing to increase foot traffic. Opened several store for Station Casinos