KIM MCLAUGHLIN
Chipley
Summary
Dynamic restaurant management professional with a proven track record at IHOP, excelling in multi-unit operations and staff leadership. Expert in cost control and customer satisfaction, driving significant revenue growth. Recognized for transforming underperforming locations into top performers while fostering a positive work environment and mentoring teams for operational excellence.
Overview
17
17
years of professional experience
Work History
Server / Dual General Manager
IHOP
Panama City
01.2024 - Current
- Oversee daily operations and ensure exceptional customer satisfaction across two locations.
- Provide coverage for General Managers, acting as GM with full responsibilities when needed.
- Foster a positive work environment and maintain operational standards.
Service Manager
Applebee’s
Lebanon
01.2021 - 01.2022
- Controlled labor and food costs to meet company standards.
- Proficient in both front and back of house operations.
- Elevated customer satisfaction, resulting in a significant increase in repeat business.
Restaurant Server / Shift Manager
IHOP
Las Vegas
01.2011 - 01.2020
- #1 sales producer weekly, averaging $8,000–$10,000 in sales.
- Contributed to the highest revenue-generating store nationwide.
- Senior trainer and shift lead for several years, mentoring new staff and ensuring operational excellence.
Managing Partner / General Manager
Qdoba
Tulsa
01.2009 - 01.2010
- Transformed store from near closure to top 5 in the franchise.
- Achieved lowest turnover percentage in the franchise.
- Led community marketing initiatives to boost store visibility and sales.
Skills
- Restaurant operations management
- Staff training and leadership
- Customer satisfaction and retention
- Cost control strategies
- Revenue growth initiatives
- Multi-unit management
- Microsoft Office proficiency
- POS system expertise
Timeline
Server / Dual General Manager
IHOP
01.2024 - Current
Service Manager
Applebee’s
01.2021 - 01.2022
Restaurant Server / Shift Manager
IHOP
01.2011 - 01.2020
Managing Partner / General Manager
Qdoba
01.2009 - 01.2010