Kim M. Groberg
Henderson
Summary
Edit. Evaluate. Elevate
Luxury experience executive, entrepreneur, and operations leader with more than 25 years of experience across internationally recognized luxury retail and boutique hospitality. Proven success leading business operations, developing high-performing teams, evaluating service excellence, and maintaining world-class brand standards.
Recognized for exceptional attention to detail, objective observation, strong written communication and an ability to identify the elements that transform excellent service into a memorable guest experience.
Overview
2027
2027
years of professional experience
Work History
General Manager
Board & Graze Events LLC
10.2025 - Current
- Directed operations for boutique charcuterie company serving high-profile clientele, including private aviation charters and event planners, ensuring exceptional service delivery.
- Curated elevated hospitality experiences through meticulous attention to detail and consistency, delivering individualized service that met unique client needs.
- Led quality assurance initiatives, managed vendor relationships, and upheld presentation standards to enhance personalized client service.
Founder
High Style for A Hundred
01.2010 - Current
- Founded wardrobe consulting company to help women edit, evaluate, and elevate wardrobes, enhancing confidence and professional presence.
- Developed and conducted customized corporate wardrobe workshops aligned with organizational culture, empowering women to strengthen confidence and professional presence through image and personal presentation.
- Presented styling sessions to optimize women's wardrobes using existing clothing, promoting sustainable fashion choices.
Boutique Director
Christian Dior
Las Vegas
03.2015 - 08.2017
- Led store turnaround and managed three-phase renovation, enhancing overall store performance. Oversaw all aspects of luxury boutique, providing leadership and achieving strategic sales goals. Collaborated with Dior North American Top 8 Management Team to develop and implement strategies for market growth.
- Oversaw daily boutique operations and maintained visual merchandising standards.
- Managed inventory levels and coordinated restocking of luxury merchandise.
- Trained and mentored staff on customer service excellence and product knowledge.
Boutique Manager
Mulberry
Las Vegas
06.2014 - 03.2015
- Opened new location, managed store build-out, recruited and trained entire team to ensure successful launch.
- Managed daily operations in a high-end retail environment.
- Trained and developed staff on product knowledge and customer service.
Store Director
Valentino SpA
Las Vegas
01.2011 - 04.2014
- Doubled sales of boutique in three years to record levels of performance.
- Managed top line boutique and launched new flagship accessory boutique, first worldwide.
- Oversaw strategy for non-performing boutiques to enhance overall performance.
- Conducted training sessions for new store managers nationwide to promote consistent operational standards.
Founder & CEO
La Belle Boutique
01.2001 - 12.2007
- Oversaw all company operations as founder and CEO, driving strategic vision and growth.
- Founded first luxury consignment boutique in Las Vegas, establishing a unique retail destination.
- Recognized and interviewed for an article in The Wall Street Journal and named one of Las Vegas' Top 100 Businesses.
Director of Retail, Director KAS, Store Director
Escada
New York
02.1998 - 07.2003
- Luxury retail executive promoted to increasing roles of responsibility. Develop and implement strategic plans to evaluate and elevate store performance of 11 outlet stores and 18 full price boutiques.
- Enhanced managerial effectiveness, leading to improved overall store performance.
- Collaborated in worldwide forum of Escada business leaders to develop key strategies for new accessory concept.
HR Manager - Retail Operations
Escada
New York
01.1997 - 02.1998
- Managed HR function for retail division, overseeing 18 full price boutiques and 11 outlet stores across the US.
- Developed and implemented a company-wide sales training program to elevate the performance of over 400 sales associates and improve the consistency and level of client service.
- Promoted to business side of the company for evaluating and developing strategies to enhance boutique performance and align management and sales teams with sales goals.
- Delivered detailed evaluation reports from visits to the President of Retail and Vice President of Stores.
Evaluator Training Experience
Independent Consultant
Henderson
- Consulted on the development of an early mystery-shopping company for the healthcare industry. Created and implemented a comprehensive training program for evaluators, including observational standards, objective reporting and service-quality assessment.
Luxury Hospitality Experience
Independent Consultant
Henderson
- Personally experienced more than 35 Forbes Travel Guide-rated and recognized luxury hotels, resorts, spas and restaurants, developing a discerning understanding of elevated guest service, presentation, consistency and attention to detail.
- Selected experiences include The Ritz-Carlton Laguna Niguel, Beverly Wilshire, Grand Wailea, SW Steakhouse, Awana Spa.
Skills
- Brand standards
- Guest Experience Evaluation
- Quality Assurance
- Objective Observation & Reporting
- Luxury Operations
- Luxury Client Management
- Private Aviation Client Services
- Executive leadership
- Evaluator training
- Visual presentation
- Communication Skills
Core Expertise
- Luxury Brand Standards and Service Excellence
- Guest Experience Evaluation
- Hospitality & Concierge Level Service
- Luxury Operations
- Quality Assurance
- Private Aviation Client Services
- Building Strong Client Relationships
- Visual Merchandising
- Executive Leadership
- Business Development
- Mystery Shopping
- Written Evaluations & Reporting
- Training Program Development and Implementation for Client Service Standards of Excellence
Cover Letter
Kim M. Groberg
kimgroberg4ih@gmail.com
702-596-4113
July 23, 2026
Dear Forbes Travel Guide Careers Recruiting Team:
Throughout my career, I have been fortunate to do what I love: help people, brands, and organizations elevate experiences. My approach is simple. Edit. Evaluate. Elevate.
From leading and training teams for internationally recognized luxury brands to consulting with women and organizations on professional image, I have always believed that excellence lies in the smallest of details.
Through executive leadership, entrepreneurship, and client-experience consulting, I have developed a keen eye for those details that distinguish competent service from exceptional hospitality. I bring extensive experience in elevating brand standards, quality assurance, team development, visual presentation, and objective observation and wrtiten evaluation.
Having personally experienced more than 35 Forbes Travel Guide-rated hotels and resorts along with restaurants and spas, I understand luxury not only as a professional who has delivered it, but as a guest who values, observes and appreciates it.
When Zach Witt shared with me his experience as a Forbes Travel Guide Evaluator and suggested I apply, I recognized the alignment between the role and the work I have pursued throughout my career. I believe that I can bring a unique and multidimensional perspective to the evaluation team.
I would be honored to contribute my discretion, objectivity, observational ability and commitment to excellence to Forbes Travel Guide.
Sincerely,
Kim M. Groberg
Timeline
General Manager
Board & Graze Events LLC
10.2025 - Current
Boutique Director
Christian Dior
03.2015 - 08.2017
Boutique Manager
Mulberry
06.2014 - 03.2015
Store Director
Valentino SpA
01.2011 - 04.2014
Founder
High Style for A Hundred
01.2010 - Current
Founder & CEO
La Belle Boutique
01.2001 - 12.2007
Director of Retail, Director KAS, Store Director
Escada
02.1998 - 07.2003
HR Manager - Retail Operations
Escada
01.1997 - 02.1998
Evaluator Training Experience
Independent Consultant
Luxury Hospitality Experience
Independent Consultant