KIM MONTGOMERY
BIRMINGHAM,AL
Summary
Dynamic Patient Access Representative with a proven track record at Baptist Medical Center, excelling in customer service and insurance verification. Adept at maintaining HIPAA compliance while enhancing patient satisfaction through effective communication and organization. Recognized for resolving complex issues and streamlining patient registration processes, ensuring a seamless experience for all.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Baptist Medical Center
06.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Guest Service Representative
UAB
11.2021 - 06.2023
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Direct Support Professional
Glenwood Inc.
04.2017 - 11.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Patient Care Technician
Danberry at Inverness
02.2013 - 04.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Supported needs of 10+ residents under long-term care.
Education
High School Diploma -
PICKENS COUNTY
Reform, ALSkills
- Customer service
- Insurance verification
- Patient registration
- Patient check-in
- Multitasking and organization
Timeline
Patient Access Representative
Baptist Medical Center
06.2023 - Current
Guest Service Representative
UAB
11.2021 - 06.2023
Direct Support Professional
Glenwood Inc.
04.2017 - 11.2019
Patient Care Technician
Danberry at Inverness
02.2013 - 04.2019
High School Diploma -
PICKENS COUNTY
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