Motivated professional with a strong focus on customer service and attention to detail. Effective at resolving inquiries and enhancing customer experience with communication and process management.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Office of Technology & Innovation
New York, NY
07.2024 - 10.2025
Managed daily inquires from customers promptly.
Submitted daily service requests accurately and ensured a solution 60% of the time.
Provided superior customer service.
Cashier
Key Food
Staten Island, NY
02.2013 - 03.2025
Processed product transactions efficiently using point-of-sale systems.
Gave customers an exceptional customer service experience including addressing their questions or resolving issues.
Held accountability for 260 cash register operations and kept till balances consistent.
Assisted in restocking shelves to maintain optimal product availability.
Keep the work area cleaned, organized and stocked with supplies.
Placed baskets or carts inside the store or in the parking lot to the proper location.
Education
Associate of Arts - Liberal Arts And Sciences
City University of New York, College of Staten Island
Staten Island, NY
01-2016
Skills
Customer Service
Problem-Solving
Accomplishments
Documented and resolved incidents which led to a safer environment.
Timeline
Call Center Representative
Office of Technology & Innovation
07.2024 - 10.2025
Cashier
Key Food
02.2013 - 03.2025
Associate of Arts - Liberal Arts And Sciences
City University of New York, College of Staten Island