Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kim Mullaney

Staten Island,NY

Summary

Motivated professional with a strong focus on customer service and attention to detail. Effective at resolving inquiries and enhancing customer experience with communication and process management.

Overview

13
13
years of professional experience

Work History

Call Center Representative

Office of Technology & Innovation
New York, NY
07.2024 - 10.2025
  • Managed daily inquires from customers promptly.
  • Submitted daily service requests accurately and ensured a solution 60% of the time.
  • Provided superior customer service.

Cashier

Key Food
Staten Island, NY
02.2013 - 03.2025
  • Processed product transactions efficiently using point-of-sale systems.
  • Gave customers an exceptional customer service experience including addressing their questions or resolving issues.
  • Held accountability for 260 cash register operations and kept till balances consistent.
  • Assisted in restocking shelves to maintain optimal product availability.
  • Keep the work area cleaned, organized and stocked with supplies.
  • Placed baskets or carts inside the store or in the parking lot to the proper location.

Education

Associate of Arts - Liberal Arts And Sciences

City University of New York, College of Staten Island
Staten Island, NY
01-2016

Skills

  • Customer Service
  • Problem-Solving

Accomplishments

  • Documented and resolved incidents which led to a safer environment.

Timeline

Call Center Representative

Office of Technology & Innovation
07.2024 - 10.2025

Cashier

Key Food
02.2013 - 03.2025

Associate of Arts - Liberal Arts And Sciences

City University of New York, College of Staten Island
Kim Mullaney