KIM MUSGROVE
HANNIBAL,Missouri
Summary
Motivated customer service experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
SWISS COLONY
Hannibal, MO
11.2018 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Documented and detailed calls and complaints using call center's CRM database.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended products to customers, thoroughly explaining details.
- Surpassed sales goals through implementation of effective marketing strategies.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Industrial Meat Cutter
Kroger
HANNIBAL, Missouri
06.2006 - 02.2016
- Performed meat inspections and checked temperature environment to maximize food safety.
- Cured, cut and smoked meats to prepare for buffet presentations.
- Increased efficiency throughout business methodology and eliminated merchandise waste by updating production procedures.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Adhere to safety and cleanliness standards and maintained equipment.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Conducted proper operations of tenderizers, injectors and smoking ovens.
- Cut meats to customer specifications and answered questions about specialty products.
- Increased meat sales by educating customers on preparation and overall choices.
- Assisted 50 customers daily by taking and filling special orders and making product suggestions
Education
High School Diploma -
Hannibal Sr. High School
Hannibal, MO 08.1989 - 05.1992
Skills
Report preparation
Complaint resolution
Order fulfillment
Good listening skills
Creative problem solving
Strategic sales knowledge
Shipping procedures understanding
Receiving support
Training development aptitude
Stock management
Technical Support
Retail store support
Warehousing functions
Key stakeholder relationship building
Professional telephone demeanor
POS systems expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
SWISS COLONY
11.2018 - Current
Industrial Meat Cutter
Kroger
06.2006 - 02.2016
High School Diploma -
Hannibal Sr. High School
08.1989 - 05.1992