Kim Ngo
Wesley Chapel,FL
Summary
Reliable Barista skilled in mastering new concepts and delivering excellent customer experiences. Achieved high levels of customer satisfaction through effective communication and attention to detail in beverage preparation and presentation. Focused on maintaining cleanliness and adhering to food safety standards while collaborating with team members to optimize service delivery.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Barista
Zimo and bakery
Brandon, Florida
12.2025 - 08.2026
- Created complex, hand-crafted beverages based upon customer preferences.
- Prepared espresso beverages according to customer preferences and company recipes.
- Assisted customers by providing product information and answering questions.
- Ensured clean workstations and equipment to maintain food safety and enhance customer experience.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on food handling safety standards to uphold quality and compliance.
- Supported the highest standards of conduct and service to support company reputation.
Barista
Bee coffee
Land O' Lakes, Florida
06.2024 - 07.2026
- Prepared espresso beverages according to customer preferences and company recipes.
- Ensured cleanliness of workstations and equipment to promote a safe and efficient work environment.
- Assisted customers by providing product information and answering questions.
- Monitored inventory levels and communicated low stock to management to support timely replenishment.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Collaborated with team members to ensure smooth workflow during busy periods.
- Monitored inventory levels and reported low stock to management promptly.
- Exhibited calm demeanor during high-volume periods and special events to enhance customer experience.
Education
Bachelor of Science - Biological Sciences
University of South Florida
Tampa, FL 08.2025 - 10.2026
Bachelor of Science - Biological Sciences
Sunlake High School
Land O' Lakes, Florida 08.2021 - 06.2025
Skills
- Beverage preparation
- Product knowledge
- Customer engagement
- Time management
- Data analysis
- Team leadership
- Communication skills
- Active listener
Languages
- English
- Vietnamese
Timeline
Barista
Zimo and bakery
12.2025 - 08.2026
Bachelor of Science - Biological Sciences
University of South Florida
08.2025 - 10.2026
Barista
Bee coffee
06.2024 - 07.2026
Bachelor of Science - Biological Sciences
Sunlake High School
08.2021 - 06.2025