Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Pelham

Milford

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.

Overview

34
34
years of professional experience
1988
1988
years of post-secondary education

Work History

Call Center Representative

Nuvance Health
Norwalk
01.2012 - Current
  • Assisted patients with scheduling appointments and managing inquiries.
  • Provided accurate information regarding insurance and billing processes.
  • Handled patient complaints effectively and professionally to ensure satisfaction.
  • Maintained detailed records of calls and patient interactions in the system.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Cashier

CVS Pharmacy
Milford
01.2006 - 01.2012
  • Processed customer transactions efficiently at CVS Pharmacy.
  • Assisted customers in locating products within the store.
  • Managed cash register and balanced cash drawer daily.
  • Provided excellent customer service to enhance shopping experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Medical Office Receptionist

Nuvance Health
Norwalk
06.1992 - 01.2012
  • Managed patient scheduling and appointment confirmations for efficient clinic operations.
  • Greeted patients warmly and ensured a welcoming office environment.
  • Handled phone inquiries and provided accurate information to patients.
  • Coordinated with medical staff to facilitate smooth patient flow.
  • Maintained office supplies and ensured a well-organized reception area.

Education

Norwalk High School
Norwalk, CT

Skills

  • Customer service
  • Call handling
  • Appointment scheduling
  • Billing inquiries

Timeline

Call Center Representative

Nuvance Health
01.2012 - Current

Cashier

CVS Pharmacy
01.2006 - 01.2012

Medical Office Receptionist

Nuvance Health
06.1992 - 01.2012

Norwalk High School
Kim Pelham