Summary
Overview
Work History
Education
Skills
Timeline
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Kim Pemberton

Surprise,USA

Summary

Experienced professional known for delivering exceptional service and driving customer engagement, satisfaction, and retention across diverse industries. Skilled in building strong client relationships, resolving complex issues, and implementing innovative solutions to improve service delivery. Utilizes customer insights to optimize marketing strategies and increase brand loyalty. Proficient in utilizing marketing tools and platforms to support customer service efforts and achieve business objectives. Adept at multitasking, problem-solving, and collaborating with cross-functional teams to ensure seamless customer experiences. Passionate about proposing robust ideas to exceed customer expectations and drive business growth in dynamic customer-centric settings.

Overview

14
14
years of professional experience

Work History

Sortation Associate Customer Service

Amazon
01.2024 - Current
  • Execute efficient sorting of up to 200 SKUs per inbound shipment, ensuring accuracy and speed
  • Lift and handle packages weighing up to 49lbs, adhering to safety protocols
  • Count and verify SKUs using handheld barcode scanners for inventory accuracy
  • Maintain organization by labeling products and ensuring proper storage
  • Construct multipacks and bundles as required, optimizing packaging processes
  • Consistently met performance targets while maintaining a safe work environment
  • Collaborate with team members to enhance customer satisfaction and maintain a positive work environment
  • Prepare documentation for delivery orders, ensuring accuracy and compliance with departmental requests

Regulated Waste Coordinator

Amazon
01.2023 - 01.2024
  • Experienced logistics and customer service professional with a strong focus on safety and efficiency
  • Certified in OSHA standards with hands-on experience in waste management and inventory control
  • Assessed the effectiveness of solid waste programs by analyzing workflows to align with sustainability objectives
  • Skilled at enhancing customer satisfaction and maintaining a cooperative work environment
  • Committed to continuous improvement and operational excellence
  • Coordinated the implementation of projects, programs, and policies for solid waste management and diversion, while providing cross-departmental support to promote collaboration

Non-Inventory Receiver

Amazon
01.2022 - 01.2023
  • Optimized record-keeping procedures by implementing P.A.S.S to document all receipts and transfers for streamlined retrieval and analysis
  • Reduced defect and discrepancy rates by unloading and inspecting products to ensure compliance with quality standards
  • Improved supplier performance monitoring by maintaining precise records for future reference and analysis
  • Inspected and received incoming shipments to ensure accuracy and quality
  • Verified quantities and items received against purchase orders or delivery manifests
  • Recorded and documented all received items, including serial numbers or other identifiers
  • Organized and stored received items in designated locations

Customer Service Specialist

The Home Depot
01.2021 - 01.2022
  • Enhanced product expertise through ongoing learning initiatives, such as delivering precise pricing details to customers and facilitating informed decision-making
  • Elevated customer satisfaction ratings by 100% via proactive issue resolution and solution-oriented client support delivery
  • Mitigated potential financial risks by ensuring secure transaction handling leveraging credit card authorization systems
  • Provided personalized assistance to customers, addressed inquiries, resolved issues, and offered product recommendations to ensure a positive shopping experience
  • Utilized product knowledge and resources to accurately respond to customer inquiries regarding pricing, availability, features, and specifications
  • Processed customer transactions efficiently and securely using designated payment systems and protocols, ensuring accuracy and compliance with company policies

Sortation Associate/Safety Coordinator

Amazon
01.2020 - 01.2022
  • Managed incoming referrals using a tracking system to ensure timely responses
  • Enhanced package sorting efficiency by maintaining organization and following safety protocols
  • Received and organized shipment items, ensuring quality and accuracy against purchase orders
  • Provided personalized customer service, resolving inquiries and processing transactions efficiently
  • Supported production teams by scheduling resources and maintaining production data accuracy

Administrative Assistant

Micky's West Hollywood Nightclub
01.2015 - 01.2020
  • Managed a high volume of 100+ inbound and outbound calls daily, demonstrating meticulous attention to detail in identifying and addressing client needs
  • Provided critical support for decision-making processes by producing detailed status reports utilizing exceptional written communication skills
  • Ensured a positive client experience by resolving customer complaints and operational issues leveraging strong problem-solving abilities

Production Assistant

Viacom MTV/VH1 Networks
01.2011 - 01.2013
  • Supported the successful production of 'Best Week Ever,' 'Top 40,' and 'I Love 2000s' shows by coordinating with 40+ producers, directors, production staff, and talent
  • Optimized resource allocation by effectively planning/scheduling production staff/materials to meet production timelines
  • Uphold quality control standards by overseeing and managing production data to ensure accuracy and integrity

Production Librarian Coordinator

Viacom MTV/VH1 Networks
01.2011 - 01.2013
  • Ensured adherence to quality standards by monitoring work processes and reviewing production documents, materials, and products to guarantee completeness and accuracy
  • Maintained accurate data entry records for the studio's TV shows, streamlining the recording and retrieval process for essential information
  • Coordinated the timely shipment of 50+ tapes to MTV studio locations, facilitating seamless production operations

Education

Bachelor of Arts - Media Communication Management

Pace University
Pleasantville, New York

Skills

  • Customer Relationship Management
  • Brand Loyalty Enhancement
  • Strategic Planning & Execution
  • Product Knowledge and Education
  • Inventory Management
  • Trend Identification & Forecasting
  • Team Collaboration
  • Creative Problem Solving
  • Customer Satisfaction Enhancement
  • Multichannel Support Management
  • Consumer Insights Analysis
  • Regulatory Compliance
  • Customer service
  • Data entry
  • Documentation preparation
  • Professionalism
  • Record keeping
  • Self motivation
  • Logistics understanding
  • Organizational skills
  • Computer skills
  • Excellent communication
  • Problem-solving abilities
  • Teamwork
  • Teamwork and collaboration
  • Quick-learning
  • Load documentation management

Timeline

Sortation Associate Customer Service

Amazon
01.2024 - Current

Regulated Waste Coordinator

Amazon
01.2023 - 01.2024

Non-Inventory Receiver

Amazon
01.2022 - 01.2023

Customer Service Specialist

The Home Depot
01.2021 - 01.2022

Sortation Associate/Safety Coordinator

Amazon
01.2020 - 01.2022

Administrative Assistant

Micky's West Hollywood Nightclub
01.2015 - 01.2020

Production Assistant

Viacom MTV/VH1 Networks
01.2011 - 01.2013

Production Librarian Coordinator

Viacom MTV/VH1 Networks
01.2011 - 01.2013

Bachelor of Arts - Media Communication Management

Pace University

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Kim Pemberton